Josh Pigford Fascinating insights on how you dealt with cancellations.
JC Lanoë

Well it was mostly our full-time customer success person doing it, and we didn’t have that many cancellations each month (in terms of customer quantity). So, bandwidth wasn’t really an issue.

We do self-serve cancellation now and the form itself gets us the info we need probably 90% of the time. We’ll occasionally send a manual follow up email on what they mention in the form if necessary.

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