The real application of Conversational UI
Conversational user interfaces are chat like user interfaces which will get things done for you in a simpler and intuitive way, or at least that is what they are said to do. To give a more intuitive overview, refer the example below which is how AirBnb would look like in a conversational UI.
Just imagine it like a friend of yours, who has all sorts of information about hotels and you want to book a place for your stay in the upcoming vacations. What would you do? you will just call him and ask for all the details that are there so that you don’t have to surf through all the websites out there for good reviews. And guess what, this friend goes one step further and books the room you finally settle upon.
Well, that sounds really nice but is it possible? the answer is yes but it will take some time. With the advent of AI, the information can be presented in a more intuitive way as the computer can understand the question and generate an answer by processing the information that it already have.
So where can I see it in near future? Well Facebook and Microsoft are investing heavily in searching for the most potential use cases as they want to make their messenger apps more useful and engaging. Till now, banking and travel are the two industries which can be disrupted in the near future as some potential use cases in these industries are already gaining traction.
