SiElliottCXCX Principle 5. Minimise effort & stress.Think about your day today. How many decisions have you made so far? No doubt when you take a second to consider this, you were probably…Oct 9, 2022Oct 9, 2022
SiElliottCXCX Principle 4. On their terms & put them in control.Great experiences are designed to be consumed (experienced) how it works best for the consumer.Oct 9, 2022Oct 9, 2022
SiElliottCXCX Principle 3. Personal(ised) for the individual.Personalisation is a term that gets used a lot in marketing, and when done well can be an extremely powerful tool for engagement. However…Oct 9, 2022Oct 9, 2022
SiElliottCXCX Principle 2. Set, manage & exceed expectations.Most people, are mostly reasonable, most of the time.Oct 9, 2022Oct 9, 2022
SiElliottCXCX Principle 1. Consider every detail & how they work togetherEvery journey starts with a step, and hopefully this gets you started with CX…Jun 8, 2022Jun 8, 2022
SiElliottCXThoughts on Customer ExperienceAfter nearly 20 years working in Marketing and Customer Experience, I thought I’d start sharing some of my learnings…May 24, 2022May 24, 2022