Top Enterprise Content Management Products of 2016

Enterprise Content Management (ECM) is an umbrella term for the technology, strategy, and method used to collect and organize information.
This dynamic combination is used to capture, manage, store, preserve, and deliver information to support key organizational processes through its entire lifecycle.
ECM eliminates the dependence on paper documents and organizes the unstructured information according to the business needs. Unstructured information includes Word documents, Excel spreadsheets, PDFs, or scanned images. The information is stored in digital repositories and can be retrieved regardless of device or location.
ECM also helps eliminate manual tasks like photocopying to achieve greater results with fewer resources. It secures the documents, protects against risks, and enables business departments to manage user access independently - which means sensitive information stay within the concerned department, even if the information is stored in the same repository.

As 2016 comes to a close, here are the top enterprise content management services, ranked by their number of customers amongst Siftery’s list of 250,000 top companies.

#1 Adobe Experience Manager (750+ customers): A product from Adobe, Experience Manager works across websites, mobile apps, and on-site displays. Users can create, manage, and optimize digital customer experiences across various channels, including web, mobile apps, digital forms, and communities.
The digital asset management (DAM) software allows users to upload and access assets. The content can be searched based on the metadata, tags, keywords, and full text of a document. Users also have the ability to review, edit, comments, and share the content on social networks.
Adobe Experience Manager can support a variety of image formats, audio files, video files, and archive file formats.
With 20% of the market share in the enterprise content management category, Experience Manager provides services to clients like JC Penney, DuPont, Target, New York Insurance Company, and CA Technologies.

#2 Liferay (550+ customers): An open source portal offering multichannel content management and collaboration solutions for enterprises. Liferay’s Web Content Management (WCM) system allows users to publish content to the web with a point and click interface which is enabled by rich-text editors.
Users can create, edit, stage, approve, and publish content — from simple articles containing text and images to fully functional web sites. The web publishing function works alongside Liferay’s larger collection of applications, like adding shopping cart functionality, visitor polls, web forms, site collaboration tools, and more. Users can also administer a site to ensure that the content and applications can be accessed only by appropriate sets of users.
Liferay supports plugins which extends into multiple programming languages, including support for PHP and Ruby. With 12% market share in the enterprise content management market, Liferay serves companies like Cisco, Barclays, McDonald’s, Telefonica, and Hilton Worldwide.

#3 Acquia (350+ customers): A commercial open-source software that provides products, services, and technical support for the open source Drupal social publishing system.
Offers a platform-as-a-service cloud environment for the web content management, multi-site management, and developer tools for personalization and content syndication. The Acquia platform components are built with an API-first approach to make it simple to tailor the solution to the specific needs of the organization.
With 11% market share in the enterprise content management category, Acquia’s customer base includes Pfizer, Okta, Driven, Qualcomm, and Docusign.

#4 EMC Enterprise Content Management (250+ customers): When organizations talk about EMC’s Enterprise Content Management, in all probability, they would mean Documentum.
The platform provides services to manage enterprise content and intelligent case management offerings.
Documentum adheres to the Content Management Interoperability Services (CMIS) standard and uses its content and process management integration to improve collaboration and search functionality.
EMC’s InfoArchive platform enables users store structured and unstructured information. While it is a separate product to Documentum, the two are complementary and often considered a complete package.
Earlier this year, EMC’s Enterprise Content Management division was acquired by OpenText for $1.62 billion. The move had come a few days after a $60 billion merger with Dell Technologies.
Enterprise Content Management has 10% of the market share and is preferred by 18% of the Fortune 500 companies like Cisco, General Electric, Xerox, Wells Fargo, and Intel.

Here is a handy guide to get a quick comparison between Adobe Experience Manager, Acquia, and EMC Enterprise.

#5 Onbase (200+ customers): An enterprise content management and process management software suite, OnBase helps users improve customer service, reduce operating costs, and minimize risk.
Offers a variety of tools to keep track of the company’s information, such as full-text search capabilities, version controls, and audit trails. Users can set permissions so only certain individuals can access and make changes to specific documents. OnBase also provides access to user data, documents, and business processes from multiple devices or application.
Developed by Hyland Software, OnBase has 9% market share and is particularly popular among US Universities like Boston, Columbia, Purdue University, John Hopkins, and Princeton, where it enjoys 11% market share.

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