How to spot miscommunication and how to become a better communicator — “Oh, I misunderstood at the beginning. I thought you were asking for X, not Y.” “So funny, I thought you meant that I was [negative phrase]” “Why was I not informed about this?” “Ah, I see where we went wrong; I interpreted your comment about…

From management to mentorship: a deep dive into skill development for teams — There’s something electrifying about watching someone on your team reach a new milestone. Whether it’s mastering a complex task or gaining a new skill, the moment they ‘get it’ — there’s no other word for it — it’s magic. After spending a decade in the adult learning industry and another…

Congratulations! You’ve just stepped into a managerial role. Your leaders have announced your new position, and now you have a team to lead. But where do you begin? — Should you dive into project documents, read the knowledge base, examine key client files, organise one-on-one meetings, review financial reports, or evaluate existing rituals? The answer is yes, eventually you’ll need to tackle all of these. However, before you dive in, it’s crucial to ask yourself the right questions.

“Something seems to be bothering you. Can I help?” — When one of my team members said they had knots in their stomach before our first one-on-one, I was taken aback at first. Another jumped in and shared the same feeling she had initially. I thought, “Am I that scary?” I asked them to elaborate and find out where this…

Are you tired of strategy meetings and crave the satisfaction of ticking off your to-do list? You’re not alone. — The company is growing rapidly. The team I lead is visible, ultra cross-functional, and in the midst of collaboration chaos. That means there are common changes, reprioritising, analysis, scattered data, coordination between teams, talks over conflicting scopes, managing people emotions, shifting talks from the minor and insignificant details of daily…

Summer energy, where did you go? — I don’t have the right to feel down. It’s mid summer, I have a great job, a fantastic partner, my team loves me (well, at least most of them). …

Who needs a cape when you have a question that holds the power to transform your negotiation skills? — As I held the book “Influence is Your Superpower” in my hands, I was skeptical yet intrigued. The idea of influence as a superpower seemed overstated. After all, superpowers belong to the realm of comic books and blockbuster movies, not in our daily lives. …

The Performance Review Period is Always Now — I don’t know about you but those days I am fully immersed in the performance review cycle. And to keep full transparency between us, I still don’t enjoy the review season. It brings me anxiety, I worry whether I will be perfectly fair, sufficiently clear, firm and encouraging, pointing out…

As a people manager or a business owner in the 21st century, you’re often navigating uncharted waters, steering your business towards success. The crew that embarks on the journey with you — your team — is your most valuable asset. …