SimplemntSMB vs Mid-Market vs Enterprise Customer Onboarding: What’s the difference?When building out a Productized Onboarding Experience for your customers, it’s important to take your customer segment into account. Think…Jul 28, 2020Jul 28, 2020
SimplemntRoadster takes the express lane to reduce time to valueRoadster is a commerce platform for car dealerships that turns buying cars in-store, at home, or on the go into an intuitive, modern, and…Jul 21, 2020Jul 21, 2020
SimplemntHow I convinced my CEO to give me $2 Million to build Productized OnboardingWe Have To Fix OnboardingJun 30, 2020Jun 30, 2020
SimplemntWhy most SaaS teams don’t get Productized OnboardingHere’s a story that happened last week at your company. A large account asked for a feature — your product didn’t quite have it yet — but…Jun 29, 2020Jun 29, 2020
SimplemntWhy is Customer Onboarding still handled with spreadsheets in 2020?For a majority of B2B SaaS companies, the first thing a customer touches after signing a contract is a spreadsheet detailing what all they…Jun 23, 2020Jun 23, 2020
SimplemntSales to Customer Success Handoff Best Practices for SaaSSaaS founders, VP’s of Sales, and Customer Success leaders know that the Sales to Customer Success Handoff is one of the most important…May 27, 2020May 27, 2020
SimplemntHow can we fix B2B Customer Onboarding?After a decade in B2B SaaS, I’m convinced that B2B Customer Onboarding is fundamentally broken. A great customer onboarding experience…Apr 15, 2020Apr 15, 2020