By Sean Singer, Leesa Quinlan, and Steven Mills

As companies around the world increase their investments in AI, the risks of AI system failure grow in tandem. Organizations are beginning to recognize both the risks these failures pose and the upside potential of proactively taking steps to address them. But as organizations move towards implementing Responsible AI (RAI) programs, there is no one-size-fits-all approach. When organizations choose to commit to an RAI program, they must continually assess whether the program is delivering meaningful results. Waiting until an AI failure occurs is the wrong strategy, potentially harming users and putting companies…


By Sean Singer and Steven Mills

The presentation of the Nobel Peace Prize to the World Food Programme (WFP) earlier today capped a week honoring those individuals and organizations who have, as Alfred Nobel phrased it in his will, conferred the “greatest benefit on humankind.”[1] Each awarded Nobel medal bears the visage of its namesake on the front side, with the reverse side image depending on the prize’s category. In 1996, however, the Academy commemorated Nobel’s life with a design that, on the reverse side of all medals, bore the image of a train tunnel. Why a tunnel? …


By Steven Mills, Maximiliano Santinelli and Sean Singer

This is the first in a series of articles exploring how companies can become leaders in Responsible AI.

Artificial intelligence offers tremendous opportunities to improve financial performance, the employee experience, and product and service quality for customers and citizens. But AI has also inflicted harm — including everything from gender and racial bias in credit, hiring, and recidivism algorithms to self-driving cars that crashed when they encountered unusual road conditions.

As artificial intelligence assumes a more central role in countless aspects of business and society, companies must find ways to develop and…

Sean Singer

BCG Consultant

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