User-Centered Design Charrette
Our group received a task of drawing scenario and designing interface for uber app. The target users for our groups are uber drivers. We designed the interface used both by drivers and passengers. A passenger request a ride first, then several drivers nearby will receive the request and decided whether to accept the order. If yes, it will show navigation to the client; otherwise request will be sent to a further driver. Passenger may cancel the order at any time; however, the canceling fee increase throughout processing. Then driver pick up client at certain location. If passenger doesn’t show up, order is canceled but driver would be paid a amount of fee by this client for cancelling. If passenger is picked up, app shows navigation to destination. Finally passenger arrive destination, pay and rate for driver.
Some questions did raise. The uber driver have to pay attention to both the road and the screen of the smart device. We tried to solve this problem by designing physical buttons — but the driver still need to handle lots of informations while driving. The information the designer choose to put on the screen should be obviously very limited, and the question is, what kinds of information we should pick up among substantial informations we can possibly put on screens? How to visualize the information onto interface efficiently is another question.
The parts that I like about this project are brainstorming before the charrette and drawing information flow. We sought plenty of aspects and outcomes that a uber driver might encounter, and in this way we got to know like what aspects we should pay attention to and what target users with certain specialties we should think for particularly. We put lots of concerns and advancements with details in drawing information flow. While people using Uber app, the choices that users make are not simply yes or no — there can be other possible situations.
Task as improving design for uber driver can be very tricky, since the uber app is already existed for quite a long time and being increasingly well-rounded, there is little to think that can be improved. We had discussed about some possible enhancement, such as more concerns with the security of driving. For instance, driver is not allowed to pick up clients if he/she has driven over limit speed during a certain previous amount of time. We also talked about hanging a screen on the back of the front seat, or have pad available at the back of the car — but there are already many ways to improve passengers experience while riding, such as playing music on the radio, but that may deteriorate passenger’s eyesight; or simply chatting with the driver about our lives is interesting enough — therefore the assumption of “make more fun” is still remaining debated.