Datestamping my prediction on Intercom.
Eoghan McCabe wrote a post yesterday on the growth journey of Intercom and “trending aggressively towards profitability”.
We use Intercom a lot at Inn Style to support our customers. I spend a fair amount of time in Intercom improving segments and finding new ways our support team can assist customers.
I’ve noticed a change in their app that indicated a direction toward customer support that goes beyond chat and email.
Eoghan’s post yesterday very subtly reinforced it for me.
My prediction is Intercom will announce a move to include telephone support.
- It rounds off their suite of tools for supporting and educating the customer base
- It fills in the gap for businesses comparing them to the likes of ZenDesk.