UX Finds: The user experience design of a parking garage (in photos)

While in Santa Monica, I noticed the parking garage being a little fancier than I was used to, thanks to a company called Park Assist. See below for their user experience features.

1. You know how many spaces are available, and you don’t have to go hunting… too much.

2. During the hunt, you can find a space quicker by red or green light indicators. You’re space number is located on the ground. This number would be better displayed somewhere above because you’re car covers up the number once you’re parked.

3. You’ve now parked and written down your space number. Thankfully, remembering your floor is easy with the building’s color coding. The elevator bank also uses the floor’s color so that it’s easy to find among the other white walls. Color is a good reference for non-native English speakers, as well.

4. Entering or exiting a parking garage can be confusing without clear directional indicators such as these:

5. Your last two actions are to find your car and pay. If you didn’t write down your space and forgot your car (an experience at the mile-long Disneyland parking garage I try to forget), then you can use the car finder kiosk. However, I immediately got a software error when searching for my license plate number. The software may need additional testing to be effective.

6. Last, I saw a simple sign explaining the steps to paying for your car at a different kiosk. Normally this is a smooth task unless an event lets out at the same time. In that case, one kiosk was not enough for the long line.

Overall, Park Assist has taken some amazing strides for the user experience in a parking garage. It is obvious their team had a large research effort in these carefully-calculated design decisions. I hope to see their technology expand into the most annoying of garages.


Originally published at veerkampvisuals.com.

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