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Nov 2, 2017

Reduce Churn Rate with Automatic Customer Lead and Churn Detection

By Alice Vender We’re delighted to announce the latest feature of Smart Moderation: our social media customer lead and churn detection feature is live! With this new feature, Smart Moderation users can automatically identify customer lead candidates and potential customer churn by analyzing the contents of their social media comments…

Saa S

3 min read

Reduce Churn Rate with Automatic Customer Lead and Churn Detection
Reduce Churn Rate with Automatic Customer Lead and Churn Detection

Oct 24, 2017

Announcing Disqus Integration with Smart Moderation!

By Ciler Ay Tek We’re happy to announce that we’ve added Disqus integration to Smart Moderation! This means it’s easy to moderate your comments and engage with your audience right from the Smart Moderation dashboard — the same place where you’ll find comments from your connected social media accounts. …

Social Media

3 min read

Announcing Disqus Integration with Smart Moderation!
Announcing Disqus Integration with Smart Moderation!

Oct 17, 2017

How to Recover from a Social Media Crisis

By Alice Vender A social media crisis can strike at any moment, quickly ruining a brand’s reputation. Whether battling bad press or an onslaught of angry comments and customers, crises online can be tough to control. Because of this, it’s important that you understand how to recover from a social…

Social Media

4 min read

How to Recover from a Social Media Crisis
How to Recover from a Social Media Crisis

Oct 12, 2017

How Facebook Protects Users from Terrorism Using Artificial Intelligence

By Alice Vender Since early this year, Facebook has implemented an artificial intelligence tool that automatically scans user content for triggers that might point towards terrorism and other violence, including self-harm and suicide. The sophisticated AI doesn’t just read the text but also checks photos and video. The obvious benefit…

Artificial Intelligence

3 min read


Oct 9, 2017

The YouTuber’s Dos and Don’ts to YouTube Community Management

By Ciler Ay Tek Lots of YouTubers have trouble managing their communities. Between shooting, editing and promoting their content, community management and engagement is often a forgotten afterthought. But engaging social media management can lead to a stronger sense of community and better content. …

You Tube

4 min read

The YouTuber’s Dos and Don’ts to YouTube Community Management
The YouTuber’s Dos and Don’ts to YouTube Community Management

Sep 20, 2017

The Most Shocking Social Media Comments and Memes from the 2017 Emmys

By Lena Harris The 2017 Emmys came and went, featuring a star-studded show fraught with drama and surprises (we’re looking at you, Sean Spicer). While the annual awards ceremony was entertaining as always, the real fun was happening online, where viewers shared their observations in social media comments. Do you…

Social Media

3 min read

The Most Shocking Social Media Comments and Memes from the 2017 Emmys
The Most Shocking Social Media Comments and Memes from the 2017 Emmys

Sep 14, 2017

Why You Should Target a Micro-Influencer for Your Next Influencer Marketing Campaign

By Alice Vender Because trust in advertising is at an all-time low, consumers are looking towards each other to find the best products, services and brands. With social media and online reviewing platforms, word-of-mouth marketing has become an increasingly important way for brands to assert themselves in the market. How…

Influencer Marketing

5 min read

Why You Should Target a Micro-Influencer for Your Next Influencer Marketing Campaign
Why You Should Target a Micro-Influencer for Your Next Influencer Marketing Campaign

Sep 12, 2017

Facebook Comments Plugin or Disqus Comment System: Which is Best?

By Alice Vender When building a blog, it can be difficult to choose the proper comments plugin for your site. You need one that provides useful analytics, employs spam protection and invites your readers to engage and participate with your brand. That said, not all comments plugins are equal. Two…

Social Media

5 min read

Facebook Comments Plugin or Disqus Comment System: Which is Best?
Facebook Comments Plugin or Disqus Comment System: Which is Best?

Sep 7, 2017

Smart Moderation Proudly Announces its Integration with HubSpot!

By Ciler Ay Tek We’re so proud to announce that Smart Moderation is integrated with one of the best all-in-one marketing software solutions in the world: HubSpot! Now, Smart Moderation is available within HubSpot’s Beta Integrations! Yay! HubSpot defines their software as “…an inbound marketing software platform that helps companies…

Hubspot

3 min read

Smart Moderation Proudly Announces its Integration with HubSpot!
Smart Moderation Proudly Announces its Integration with HubSpot!

Sep 6, 2017

Instagram’s Kevin Systrom Blocks Hateful Comments with AI — What it Means for You

By Ciler Ay Tek In a recent Wired profile, Instagram co-founder Kevin Systrom discussed his desire to clean up Instagram — and the internet — from abuse. Months ago, Twitter co-founder Ev Williams expressed similar concern about the toxic nature of discussion online. …

Social Media

4 min read

Instagram’s Kevin Systrom Blocks Hateful Comments with AI — What it Means for You
Instagram’s Kevin Systrom Blocks Hateful Comments with AI — What it Means for You
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