By Alice Vender

We’re delighted to announce the latest feature of Smart Moderation: our social media customer lead and churn detection feature is live! With this new feature, Smart…

By Ciler Ay Tek

We’re happy to announce that we’ve added Disqus integration to Smart Moderation! This means it’s easy to moderate your comments and engage with your audience right from the Smart Moderation…

By Alice Vender

A social media crisis can strike at any moment, quickly ruining a brand’s reputation. Whether battling bad press or an onslaught of angry comments and customers, crises online can be tough to control. Because of…

By Alice Vender

Since early this year, Facebook has implemented an artificial intelligence tool that automatically scans user content for triggers that might point towards…

By Ciler Ay Tek

Lots of YouTubers have trouble managing their communities. Between shooting, editing and promoting their content, community management and engagement is often a forgotten…