I’ve been a UX director for about nine years now, and I do the usual things. I hire team members, grow departments, establish team processes, find ways to do more with the resources I have at hand.
And then there’s this other typical UX thing I do all the time: make mistakes.
That’s not something most people like to admit. But I treasure my errors — and I’ve made a ton of them, more than I can count. They’ve helped me grow by teaching me valuable lessons. So here are three of my favorite slip-ups and the things I learned…
Ice cream maker, UX leader, longtime Austinite, lifelong soccer striker who can't shoot on target.