PinnedDarya SmetaninaA birthday to rememberDisclaimer: this post won’t have pictures because I haven’t found anything in my archive :(Oct 16, 2021Oct 16, 2021
PinnedDarya SmetaninaAtithi Devo Bhava or The guest is GodThe customer is always right, that we know since birth. Leela Group went beyond it and considers every guest a God. The hotel staff served…Oct 12, 2021Oct 12, 2021
PinnedDarya SmetaninaGrooming standards: Everything starts with usEach hotel brand has a service culture that its staff follows to make the impossible possible for the guests. It is a motto that unites a…Sep 25, 2021Sep 25, 2021
PinnedDarya SmetaninaLuxury within the povertyIndia is not only about poverty. India surpises with its hospitality and culture. There is a hotel that represents generous soul of IndiaAug 10, 2021Aug 10, 2021
Darya SmetaninaDo I miss being a hotelier?“Thank you for calling, this is Darya duty manager, how may I help you?” — the phrase that had been a part of my daily routine for the…Jul 20, 2021Jul 20, 2021