Why Can’t Discord Verify My Phone Number?

8 min readJun 11, 2024

Discord is a fantastic platform for gamers, communities, and friends to connect, chat, and collaborate. However, one common issue that users face is the dreaded phone number verification problem. You might be wondering why Discord can’t verify your phone number. Well, you’re not alone. In this article, we’ll dive deep into the reasons behind this issue, how you can resolve it, and provide some tips to ensure smooth sailing on Discord.

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Common Reasons Why Discord Can’t Verify Your Phone Number

There are several reasons why you might be facing issues with phone number verification on Discord. Let’s explore some of the most common ones:

Invalid Phone Number: This might sound obvious, but sometimes, users enter their phone number incorrectly. Double-check to ensure you’ve entered the right digits.
Number Already in Use: If the phone number you are trying to use is already linked to another Discord account, the verification process will fail.
VoIP Numbers: Discord does not support VoIP (Voice over Internet Protocol) numbers for verification. These numbers are often used for online services and can cause verification issues.
Carrier Restrictions: Sometimes, your mobile carrier might have restrictions or blocks that prevent Discord from sending verification messages.
Temporary Issues: Occasionally, Discord’s verification service may experience temporary outages or issues, which can hinder the verification process.
Spam Prevention Measures: Discord has strict measures in place to prevent spam and abuse. If your number has been flagged for suspicious activity, it might be blocked from verification.

Steps to Resolve Phone Number Verification Issues

Now that we’ve identified the potential reasons for the verification problems, let’s discuss some steps you can take to resolve these issues.

1. Double-Check Your Phone Number

Ensure that you have entered your phone number correctly, including the country code. A simple mistake in the digits can lead to verification failure.

2. Use a Different Phone Number

If your number is already in use, try using a different phone number. You can borrow a friend’s number or use a family member’s number, but ensure they are not already using it for their Discord account.

3. Avoid Using VoIP Numbers

Make sure you are using a traditional mobile phone number instead of a VoIP number. VoIP numbers are often associated with services like Google Voice and may not work for Discord verification.

4. Contact Your Mobile Carrier

If you suspect that your mobile carrier is blocking the verification messages, reach out to them. They may be able to lift any restrictions that are preventing you from receiving messages from Discord.

5. Wait and Try Again

Sometimes, the best course of action is to wait. If Discord’s verification service is experiencing temporary issues, trying again after some time might resolve the problem.

6. Reach Out to Discord Support

If none of the above steps work, contacting Discord Support might be your best bet. Provide them with detailed information about your issue, and they might be able to assist you directly.

Example: How to Enter Your Phone Number Correctly

Let’s say you are from the United States and your phone number is (123) 456–7890. Here’s how you should enter it in Discord:

Select the country code (+1 for the United States).
Enter the phone number without any special characters or spaces: 1234567890.

Phone Number Formats for Different Countries:

United States:

Country Code: +1
Example: (123) 456–7890
Correct Format: 1234567890

United Kingdom:

Country Code: +44
Example: 07123 456789
Correct Format: 7123456789

Canada:

Country Code: +1
Example: (123) 456–7890
Correct Format: 1234567890

Australia:

Country Code: +61
Example: 0412 345 678
Correct Format: 412345678

Why Is Phone Number Verification Important?

You might be wondering, why does Discord even need to verify phone numbers? Well, there are a few important reasons for this:

Security: Verifying phone numbers helps Discord ensure that accounts are linked to real individuals, adding an extra layer of security.
Spam Prevention: By verifying phone numbers, Discord can reduce the number of spam accounts and bots, creating a safer environment for all users.
Account Recovery: If you ever lose access to your account, having a verified phone number can make the recovery process much easier.

Tips to Avoid Verification Issues in the Future

Here are some handy tips to ensure you don’t run into phone number verification issues in the future:

Keep Your Phone Number Updated: If you change your phone number, make sure to update it in your Discord account settings promptly.
Use a Reliable Carrier: Ensure that your mobile carrier is reliable and doesn’t have a history of blocking verification messages from services like Discord.
Avoid Using Disposable Numbers: Stick to using your primary phone number for account verifications. Disposable or temporary numbers can lead to issues down the line.
Enable Two-Factor Authentication (2FA): Enabling 2FA on your Discord account can provide an additional layer of security and help with account recovery if needed.

Troubleshooting Common Verification Problems

Even with the best precautions, you might still face issues. Here’s a quick troubleshooting guide for common problems:

Problem: Not Receiving Verification SMS

Solution: Check if you have a strong mobile signal. Sometimes, poor reception can prevent SMS delivery. Also, ensure that your phone’s message inbox isn’t full.

Problem: Verification Code is Incorrect

Solution: Double-check the code you received and ensure you’re entering it correctly. If the code expired, request a new one.

Problem: Phone Number Already in Use

Solution: Try using a different phone number or contact Discord Support to resolve the issue if you believe this is an error.

By following these steps and tips, you can navigate through the phone number verification process on Discord smoothly. Remember, ensuring your account’s security is paramount, and phone number verification is a crucial part of that process.

Advanced Troubleshooting Techniques

In the first part of this article, we covered some common reasons why Discord can’t verify your phone number and provided basic troubleshooting steps. In this second part, we’ll delve into more advanced troubleshooting techniques to help you resolve these issues.

1. Clear Cache and Cookies

Sometimes, the problem might be related to your browser or app cache. Clearing cache and cookies can help resolve these issues.

For Browser:

Open your browser settings.
Navigate to the privacy or history section.
Select the option to clear browsing data.
Ensure that cache and cookies are selected, then clear them.

For Mobile App:

Go to your device settings.
Find the Discord app in the list of installed apps.
Select storage, then clear cache.

2. Update Discord App

Using an outdated version of the Discord app can sometimes cause verification issues. Ensure that you have the latest version installed.

Visit your device’s app store (Google Play Store for Android or App Store for iOS).
Search for Discord.
If an update is available, you’ll see an update button. Tap it to update the app.

3. Check for Service Outages

Sometimes, the issue might not be on your end. Discord might be experiencing service outages or technical difficulties.

Visit Discord’s official status page (https://status.discord.com/) to check for any reported outages.
Follow Discord’s official Twitter account for real-time updates on any service issues.

4. Use a Different Device

If you’re still having trouble, try using a different device to verify your phone number. Sometimes, the issue might be device-specific.

Log out of Discord on your current device.
Log in on a different device (like a friend’s phone or a different computer).
Attempt the phone number verification again.

5. Disable VPN or Proxy

Using a VPN or proxy can sometimes interfere with Discord’s verification process. Try disabling these services and attempt verification again.

Open your VPN or proxy settings.
Disable the VPN or proxy connection.
Try verifying your phone number on Discord.

6. Review Account Activity

If Discord suspects any unusual activity on your account, it might block certain actions, including phone number verification. Reviewing your account activity can help you identify any issues.

Check your email for any notifications from Discord about suspicious activity.
Review recent logins and activity in your account settings.
Report any suspicious activity to Discord Support.

Using SMSBower Virtual Numbers for Discord

SMSBower provides virtual phone numbers that can be used for online verifications, including Discord. Here’s how you can use SMSBower to get your phone number verified on Discord:

Visit SMSBower: Go to the SMSBower website and sign up for an account.
Select a Virtual Number: Choose a virtual number from the list of available numbers.
Use the Number on Discord: Enter the virtual number on Discord for phone verification.
Receive the Verification Code: SMSBower will forward the verification code to your account, allowing you to complete the verification process.

Benefits of Using SMSBower:

Anonymity: Keep your personal phone number private.
Convenience: Easily manage multiple verifications without using your main phone number.
Accessibility: Obtain numbers from different countries if needed.

Example: Contacting Discord Support

If all else fails, contacting Discord Support directly might be your best option. Here’s how you can do it:

Visit the Discord Support page (https://support.discord.com/hc/en-us/requests/new).
Fill out the support form with your details and a detailed description of the issue.
Submit the form and wait for a response from Discord’s support team.

Here’s a template you can use when contacting support:

Subject: Phone Number Verification Issue

Hello Discord Support Team,I am experiencing an issue with verifying my phone number on my Discord account. I have tried the following troubleshooting steps:1. Double-checked my phone number entry.
2. Used a different phone number.
3. Cleared cache and cookies.
4. Updated the Discord app.
5. Checked for service outages.
6. Tried using a different device.
7. Disabled VPN/proxy.Despite these efforts, I am still unable to verify my phone number. My phone number is not a VoIP number, and I have ensured it is entered correctly.Could you please assist me in resolving this issue? My Discord username is ExampleUser#1234.Thank you for your help.Best regards,
Jane Doe

Additional Tips for a Smooth Discord Experience

Enable Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) adds an extra layer of security to your Discord account, ensuring that even if someone gets hold of your password, they won’t be able to access your account without the second factor of authentication.

Go to your Discord settings.
Navigate to the “My Account” section.
Click on “Enable Two-Factor Auth.”
Follow the prompts to set up 2FA using an authentication app.

Regularly Update Your Account Information

Keeping your account information up to date can help prevent verification issues and ensure a smooth experience on Discord.

Regularly review your account settings.
Update your phone number and email address as needed.
Ensure your security settings are up to date.

Avoid Using Public or Shared Devices

Using public or shared devices to access your Discord account can increase the risk of security issues. If you must use a public device, always log out after your session and avoid saving your login information.

Conclusion

Phone number verification issues on Discord can be frustrating, but with the right steps and troubleshooting techniques, you can resolve these problems and enjoy a seamless experience on the platform. Whether it’s double-checking your phone number, clearing your cache, or contacting Discord Support, there are plenty of ways to tackle this issue head-on.

Remember, ensuring your account’s security is vital, and phone number verification is a crucial part of that process. By following the tips and steps outlined in this article, you can safeguard your account and stay connected with your friends and communities on Discord without any hitches. Happy chatting!