Conversation Patterns with IBM Watson

Getting started

Don’t repeat yourself

Memory

Follow up questions

Gather information

Specific fallbacks

Business process

Help

Feedback

  • implicitly by understanding when the user’s indicates whether or not the bot responded well
  • explicitly by asking the user for feedback

Don’t talk about…

Tone

FAQ

Long Tail

Go build a bot

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User Experience Developer | IBM Watson

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Simon Burns

Simon Burns

User Experience Developer | IBM Watson