In fact, the company above has thrown a very subtle curveball at us: it’s forced us to interact with a conversational interface in the same way we would with a graphical interface. Punching numbers into a phone is a far cry from an actual conversation.
Conversational User Interfaces
Daniel Eckler

I agreeebut this is beacuse the UX is mainly designed for a quick interaction where the application run inside a mobile phone app. So digiting a number in answer on a menuof choices is really efficient …

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