Power of Chatbot

The term “ChatterBot” was originally coined by Michael Mauldin in 1994.

A Chatbot is a software application that can simulate a conversation with a natural language through messaging applications, websites, mobile apps, or through the telephone.

A chatbot is an automated program used as a medium to interact with humans via textual or auditory means. They are made to perform some specific task. They are used as an information acquisition tool. People interact with a chatbot to clarify their queries and to get information. The chatbot provides accurate answers to queries.

A chatbot is programmed to work independently from a human operator. It can answer questions formulated to it in natural language and respond like a real human.

Chatbots can work in two ways —

(i) Function-based on rules

(ii) Function using Machine learning

Where can we use Chatbot?

1. Order Pizza

It’s ridiculously easy to order pizza with the help of chatbots. You can order by texting, tweeting, voice, or even from your car.

2. Customer Support

Last year, brands including AirBnB, Evernote, and Spotify started using chatbots on Twitter to provide 24/7 customer service.

The goal of these customer support chatbots is to quickly provide answers and address customer complaints, or simply track the status of an order.

3. Weather

There are numerous weather bots to choose from. Most are pretty basic, though a few are designed to be a bit more fun.

You can use these to ask about the current conditions in your area and find out whether you should bring the umbrella before you leave for work. Some bots allow you to set regular reminders for a certain time of day.

4. Product Suggestions

Many consumers know they want to buy some shoes, but might not have a particular item in mind. You can use chatbots to offer product suggestions based on what they want (color, style, brand, etc.)

5. Personal Finance Assistance

Chatbots make it easy to make trades, get notifications about stock market trends, track your personal finances, or even get help finding a mortgage.

Banks have created chatbots to let you check in on your account, such as your current balance and most recent transactions. And there are tax bots that help you track your business and deductible expenses.

6. Schedule a Meeting

With so many schedules to juggle, setting up meetings can be a pain. Unless you let a chatbot do the work for you.

Meekan is one such example. Simpy request a new meeting and this Slack chatbot will look at everyone’s calendars to find times when everyone is available.

7. News

Chatbots help you stay up to date on the news or topics that matters to you.

You can get the latest headlines from mainstream media sources like CNN, Fox News, or the Guardian. Or you can get the latest tech headlines from TechCrunch or Engadget.