Somia CXinSomia CX ThoughtsReimagining Indonesia’s Healthcare Journey in 2030In order to bridge some gaps in users’ expectations and Indonesia’s healthcare system, we attempt to reimagine the journey by looking into…May 18, 20201May 18, 20201
Somia CXinSomia CX ThoughtsHow to Incorporate Service Design for Digital TransformationIf you’re influencing your company’s digital transformation, let’s break down the role of design in your overall strategy.Jul 11, 2019Jul 11, 2019
Somia CXinSomia CX ThoughtsUser Experience, Customer Experience and Service Design: How Do You Navigate Them?We know that UX is not UI. Shouldn’t we consider how service design is neither UX nor CX? How much do these distinctions really matter?Apr 15, 20191Apr 15, 20191
Somia CXinSomia CX ThoughtsUnderstanding Point of Sales System in Indonesian Small Medium EnterpriseA Case Study in Food and Beverage IndustryApr 6, 2018Apr 6, 2018
Somia CXinSomia CX ThoughtsReflecting on 2017 and welcoming 2018!Another year has passed, and again, it has been a wonderful year full of learning and exciting new experiences for us at Somia. Reflecting…Dec 30, 2017Dec 30, 2017
Somia CXinSomia CX ThoughtsReflection of 2016 and Welcoming 2017Just like other years, 2016 for sure has not been a smooth sailing one for us. But we surely learn a lot, and reflecting on these, we are…Dec 23, 2016Dec 23, 2016
Somia CXinSomia CX ThoughtsPasar Badung Discovery ResearchPasar Badung is one of the oldest and biggest traditional market in Indonesia. It has long history of culture, tradition, and economic…Dec 20, 2016Dec 20, 2016
Somia CXinSomia CX ThoughtsE-commerce Site UX Review: Bhinneka.comAn Independent review by Somia Customer ExperienceDec 6, 2016Dec 6, 2016
Somia CXinSomia CX ThoughtsBooklist in experience designWe are often asked to give recommendations on books to read to learn about UX or human-centered design. Here are our all-time-favorites:Oct 14, 20162Oct 14, 20162
Somia CXinSomia CX ThoughtsThe Myth of Happiness by Sonja LyubomirskyHave you ever wanted a thing so much but after you actually bought the thing the happiness of owning it only last maybe a week? Or have you…Oct 1, 2016Oct 1, 2016