Resolving QuickBooks Web Connector Error QBWC1085: A Comprehensive Guide

5 min readJun 12, 2024

QuickBooks Web Connector (QBWC) is a vital component that facilitates communication between QuickBooks Desktop and various web-based applications. However, users often encounter the “QuickBooks Web Connector Error QBWC1085” error, which can disrupt these integrations and impact business operations. This blog will delve into the causes of this error and provide step-by-step troubleshooting solutions to help you resolve it effectively.

Understanding QuickBooks Web Connector Error QBWC1085

The QBWC1085 error generally indicates issues with the log file used by the QuickBooks Web Connector. When the Web Connector cannot write to its log file or if the log file is damaged, it triggers this error. The error message usually reads:

“There was a problem with the log file. QuickBooks Web Connector will continue without the log file.”
“QuickBooks Web Connector failed to write the log file. QuickBooks will open without writing the log file.”

Common Causes of QBWC1085 Error

Several factors can cause the QBWC1085 error, including:

Corrupted Log File: The log file used by QBWC might be corrupted or inaccessible.
Incorrect File Permissions: The QBWC log file or its folder might not have the correct permissions.
Issues with QBWC Configuration File: Problems with the QWC configuration file can also lead to this error.
Interference from Other Applications: Conflicts with other software, including antivirus programs, can cause QBWC to malfunction.

Troubleshooting Solutions

Here are detailed troubleshooting steps to resolve the QuickBooks Web Connector Error QBWC1085:

1. Rename the QBWC Log File

Renaming the log file is a straightforward solution that can often resolve the QBWC1085 error.

Steps to Rename the QBWC Log File:

Close QuickBooks Desktop and QuickBooks Web Connector.
Navigate to the log file location, typically found at:

bash
Copy code
C:\ProgramData\Intuit\QBWebConnector\log

Locate the file named QWCLOG.TXT.
Right-click the file and select “Rename.”
Change the name to QWCLOGOLD.TXT.
Restart QuickBooks Web Connector and QuickBooks Desktop.

2. Reinstall QuickBooks Web Connector

Reinstalling QBWC can fix corrupted files and resolve configuration issues.

Steps to Reinstall QBWC:

Press Windows + R to open the Run dialog box.
Type appwiz.cpl and press Enter to open the Programs and Features window.
Locate and uninstall QuickBooks Web Connector.
Restart your computer.
Download the latest version of QBWC from the official QuickBooks website.
Install QBWC and configure it as necessary.

3. Check File Permissions

Incorrect file permissions can prevent QBWC from writing to its log file.

Steps to Check File Permissions:

Navigate to the QBWC log file location:

bash
Copy code
C:\ProgramData\Intuit\QBWebConnector\log

Right-click the log folder and select "Properties."
Go to the “Security” tab.
Ensure that all users have full control over this folder.
Apply the changes and restart QuickBooks Web Connector.

4. Repair the QWC File

Problems with the QWC file can cause the QBWC1085 error.

Steps to Repair the QWC File:

Locate the QWC file associated with the web service causing the issue.
Open the QWC file in a text editor (e.g., Notepad).
Check for any obvious formatting errors or missing tags.
Correct any errors found or obtain a fresh QWC file from the web service provider.

5. Adjust Firewall and Antivirus Settings

Firewalls and antivirus programs can sometimes block QBWC, leading to errors.

Steps to Adjust Firewall and Antivirus Settings:

Open your firewall or antivirus software.
Add QuickBooks Web Connector to the list of allowed programs.
Ensure that the ports used by QuickBooks (e.g., 8019, 56728, 55378) are open and not blocked.

6. Modify the Windows Registry

Incorrect or outdated registry entries related to QBWC can cause the application to malfunction. Editing the Windows registry can resolve these issues, but proceed with caution and back up your registry before making any changes.

Steps to Edit Windows Registry:

Press Windows + R to open the Run dialog box.
Type regedit and press Enter to open the Registry Editor.
Navigate to HKEY_CURRENT_USER\Software\Intuit\QBWebConnector.
Look for any suspicious or outdated entries related to QBWC.
Right-click and delete any problematic entries.

7. Verify Web Service Configuration

Incorrect web service configuration can also lead to QBWC errors. Verify that the web service you are trying to connect to is correctly configured.

Steps to Verify Web Service Configuration:

Open QuickBooks Desktop and navigate to File > Update Web Services.
Ensure that the correct web service is selected.
Verify the credentials and settings are correct.

8. Seek Professional Help

If none of the above solutions work, it may be time to seek professional help. Contact QuickBooks support or a certified QuickBooks ProAdvisor for expert assistance.

Conclusion

The QuickBooks Web Connector Error QBWC1085 can be a significant roadblock in your business operations, but with the right troubleshooting steps, you can resolve it effectively. Start with the simplest solutions like renaming the log file or checking file permissions, and gradually move to more advanced steps like editing the registry or verifying web service configurations. By following these steps, you can minimize downtime and ensure your QuickBooks Desktop continues to integrate smoothly with your essential web services.

More Useful Link here -

https://qbaccountingservices.weebly.com/blog/quickbooks-web-connector-has-stopped-working-troubleshooting-solutions

https://hackmd.io/@KarenEdith/QuickBooks-runtime-error-r6025

https://sophiedisick.wixsite.com/quickbookssupport/single-post/understanding-and-resolving-quickbooks-error-uexp-a-comprehensive-guide

https://sophiedisick.hashnode.dev/quickbooks-unable-to-send-invoices-troubleshooting-solutions-for-seamless-billing

https://techcommunity.microsoft.com/t5/windows-11/how-to-fix-unable-to-send-invoices-in-quickbooks-desktop/m-p/4129343

https://techcommunity.microsoft.com/t5/windows-10/how-fix-quickbooks-unable-to-send-email-invoices-after-update/m-p/4126054

https://techcommunity.microsoft.com/t5/windows-10/how-do-i-resolve-the-quickbooks-unable-to-send-email-invoices/m-p/4149785

https://techcommunity.microsoft.com/t5/windows-insider-program/what-to-do-when-quickbooks-unable-to-send-invoices-after-new/m-p/4149622

https://techcommunity.microsoft.com/t5/windows-10/how-can-i-fix-the-error-quickbooks-unable-to-send-emails-to/m-p/4150865

https://techcommunity.microsoft.com/t5/windows-11/why-i-am-getting-new-invoice-issues-in-quickbooks-desktop/m-p/4149153

https://techcommunity.microsoft.com/t5/windows-10/how-to-resolve-quickbooks-cannot-send-invoice-in-quickbooks/m-p/4145840