Social Media Measurement 101–11 basic definitions you need to know
Social media measurement is an essential part of any social media campaign. At least it should be. You measure your social media activity by looking at specific metrics. Certain sets of metrics will help indicate how you’re performing on social media.. Without them, you won’t accurately see if your activities are helping or where you can improve. So it’s crucial to your success.
When you just get started measuring your social media performance, it can be pretty overwhelming. That’s why we want to give you a run-down of the basic social media measurement terms you need to know. If you’re not familiar with these core concepts, you’re going to get lost really quick. So if you’re new to analyzing social media, this post is for you.
Definitions you need to know
Definition: The number of times your content is displayed.
Why it’s important: Every time your post is displayed online counts as an impression. This is a social media measurement basic. The more times your content is displayed, the more likely people are to see it out interact with it. Which is something we’re all working towards. It’s similar to reach, but they’re not the same thing.
Definition: The amount of people that your content can potentially be seen by.
Why it’s important: Reach tells you the number of people’s accounts that your content has appeared to. Where impressions tells you the total amount of times your content was displayed, reach tells you the total amount of people it was displayed to. For example, if you have 3 impressions, they could all come from the same person, so your Reach would only be 1. It also isn’t the same as unique users, as a user can be counted on multiple days for reach, but will still only be one user. Reach is a better metric than impressions, but unfortunately some platforms like Twitter are limited to reporting impressions.
Definition: The number of users that have interacted with your content.
Why it’s important: The more engagement you have, the more people are liking, sharing, and commenting on your content. No matter which platform you use, engagement will always be one of the most important indicators of your success. Having engaging content keeps your audience happy and improves it’s chances of going viral.
Definition: This refers to the way a social media platform presents content to it’s users.
Why it’s important: The algorithm is the code that makes certain posts appear at the top of your feeds and others at the bottom. Some platforms use an algorithm that sorts chronologically, and others us one that sorts by relevance. Depending on the algorithm, you’ll have to adjust your strategy to maximize your results.
Learn more about Algorithms on:
5. Click-Through Rate
Definition: The amount of users who clicked through a link to your website/services compared to the amount of people who viewed the content it was a part of.
Why it’s important: The more people that are clicking through to your intended content, the closer they are to purchasing your product or services. Social media can help bring in new customers, and click-through rates helps you see how many people are successfully being brought in that direction.
Definition: How many times you’ve reached the same person with a specific piece of content.
Why it’s important: The amount of times a user sees your content will affect how they feel towards it. The more people see the same content from you, the more likely they are to become annoyed with it. And that can lead to them hiding your posts, which you want to avoid! You have to find the right balance that will engage your users but not tire them out. You can read more about frequency on Facebook here.
This shouldn’t be confused with posting frequency, which is indicates how often you make unique posts on a social media platform. That is also important, as you need to find the right balance for your business. Unless you’re a media profile, then it’s very different!
Definiton: The type of users that are part of your social media community separated by the type of actions they take with your content.
Why it’s important: Not all of your users will behave the same way to your content. You want to attract people who will engage and share your content, and looking at what kind of users you have is the first step to improving this. Segmentation of users is also one of Sotrender’s unique features.
Definition: The name of this # symbol, which helps people group and share similar content.
Why they’re important: It’s not just a fad for millennials. Hashtags are important across social media platforms, making your content easier to find and helping you reach the audience you want. You have to use them intelligently if you want to succeed.
Sotrender’s hashtag analysis helps you visualize it
Learn more about hashtags on:
9. Response Rate
Definition: The time it takes for your brand to reply to user actions on social media.
Why it’s important: Social media is a conversation. The longer you take to respond, the less your audience is going to have a positive impression of you. And if you don’t reply at all, your brand image is going to be hit. You want to respond to as many of your users as you can, especially when they have valid concerns.
You can read more about providing customer service on social media here.
Definition: The amount of social media users that perform an action you desire, like signing up for your newsletter, downloading an ebook, or buying your product.
Why it’s important: Conversions is a popular online marketing term, and even more important for social media specifically. No matter what you do on social media, you want to get casual users or fans to take part in reaching your goals. If a high number of your social media users start using your services or become actual customers, you know you’re doing something right. For example, someone who sees a link to your product on one of your Facebook posts and clicks on it and then buys the product would count as a conversion. It’s become all the easier thanks to pixels.
You can read more about optimizing conversions here.
11. CPM, CPL, CPC, CPV
Definition: These stand for Cost per thousand impressions (CPM), Cost per click (CPL), Cost per click (CPC), Cost per view (CPV).
Why they’re important: All of these metric indicate similar information — how much your advertising will cost per a certain action or actions. When you start advertising, you’ll need to know what your goals are and how to measure your success with the metrics above. It’s good to get familiar with them and see which ones are most important for you and your business. And there are even more of these metric models, but that’s a bit too much for a basics course! You can read about these acronyms here along with many other useful marketing acronyms.
That’s a good start! It’s still a long way to go, but the end benefits of social media measurement are worth it. If you want more, be sure to check out our knowledge base for tons of info on using social media.
Or better yet, jump into the deep end and start analyzing with Sotrender already!
Originally published at www.sotrender.com on March 27, 2017.