Bringing strong micromobility ops to 100+ college campuses and small cities with Zagster

Spin’s launch in St. George, Utah, where Spin is the exclusive scooter-share partner

As thousands of people take to the streets daily on shared two-wheeled vehicles, they need to be confident that the vehicles they hop on to have been checked and maintained. It’s wonderfully convenient to be able to pick up your vehicle exactly where your trip begins, and drop it off exactly where it ends. That’s the beauty of dockless mobility. But that convenience can’t come at the cost of rider safety.

Hardware innovations aside, we need to think deeply about on-the-ground operations contributing to a safe ecosystem. What are the best ways to train people to spot repairs that need to be made to an electric vehicle? How are dockless scooters being placed or rebalanced, to ensure they’re compliant with city parking and other accessibility rules?

The industry may be nascent, but there are many established companies who have been investing in these sorts of mobility operations for decades.

In addition to building out robust in-house teams in our largest markets like LA and DC, we’re excited to count Zagster as an official partner in launching smaller cities and college campuses. Zagster has over a decade of experience operating bikeshare and micro-mobility programs across hundreds of college campuses and cities. Their on-the-ground operations professionals include mechanics, technicians, and drivers with extensive experience deploying, rebalancing, repairing, and removing vehicles.

Zagster will add Spin as its exclusive scooter-share partner to 130+ of the college campuses and cities they already operate bikes in, including Illinois State University, St. George, Utah, Knoxville, TN, and the University of Tennessee.

In the coming months, Zagster teams will manage Spin operations in several cities, small towns, and college campuses, ultimately overseeing thousands of vehicles. We have already kicked off these operations in places like Austin, Texas and Oklahoma State University. Their operations teams will abide by agreed-upon deployment protocols. For instance, each morning, Zagster operations must mark that the scooter has working lights, working throttle and brakes, a firm stem, and that is has been test-ridden. Zagster operations will also be alerted, via the app, the location of any vehicle that is damaged, parked incorrectly, or malfunctioning.

Vehicle maintenance may not be the flashiest side of the micromobility industry. But instead of flaunting astronomical growth numbers, we would rather commit to investing in a behind-the-scenes infrastructure, one that will make our riders safer in the long-term.