What we offer in Call Centre services:

We have a variety of call center outsourcing services solutions catering to different client requirements: the handling of inbound calls, inquiries, and orders; the expertise in the line; outbound calls for targeted campaigns, surveys, or appointments; and multi-channel support to make sure customers can contact your company via the channel of their preference: phone, email, or chat.

Multichannel Support: Call centers nowadays are very brilliant in terms of giving support through multiple channels of communication. This makes customers’ communications align with their favorite or preferred channels, be it the more traditional phone calls or the newer channels of social media and live chat.

CRM: The call center services integrate the latest CRM systems for effective management of client contacts. It provides the agent with all details of the customer’s problems, preferences, and history and allows him to offer effective and customized support.

Quality Assurance: In-built feedback systems in call center services, with constant monitoring, help in the maintenance and enhancement of the service quality. The agents will be periodically trained and their performances are tested in order to prepare them for a wide variety of consumer concerns.

Best Call Center Outsourcing Services in New York