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I build product. Co-founder of
The School of Little Data
This is how I SaaS.
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Sep 6, 2016
Better products for a better world.
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Aug 2, 2016
Hey Kevin, thanks for this article.
I think that is a typo that I need to go back and fix or at least clarify more. :) It should say “list out a few customer success milestones” — these could relate to particular features that a customer has been recommending, or the adoption rate of a newly released feature, etc.