When you consider that much of what ails government today is the use of custom development at high cost when a commodity product is readily and cheaply available
The Tyranny of Agile
Jennifer Pahlka
1689

To me, this is an extremely important point. Custom development is not only hard to build but really hard to maintain long-term. To me, key is to leverage modern SaaS technologies for the core processes & build capabilities to integrate tools as well as capacity to negotiate with vendors (and ability to move if needed).

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