COMMUNICATING WITH CUSTOMER— First Impression

Communicating customer in sales or marketing is one of important strategy. Good communicating will result in a good relations with customer. The important points to consider a good communication to a good relationship with customers:

1. Making first impression

2. Positive body language

3. Tone of voice

4. Stage in communication

5. Active listening & responding

6. Convinve the customer

FIRST IMPRESSION

The first impression given to customer is key to intiating a transaction. A good first impression is crucial in the process of approaching customer, as a positive first impression helps sales easily proceed with the approach and capture the attention of customers. First Impression can be achieved by paying attention this aspects:

a. Be on time — being on time when meeting clients or customer significantly influences their first impression of the company or product. It is essentioal to strive to be on time, especially during meeting with customer. When unable to attend a meeting, immediately contact the customer or client who has made the appointment to avoid wasting a lot of time.

b. Professional — When dcommunicating with customer , don’t bring personal issues and ensure to present a positive personal branding to them

c. Confident — believing in the advantages of the product being offered to customers.

d. Be yourself — be yourself will make customers have their own interest and they will not hesitate about what is being conveyed by the sales.

e. A positive attitude — Having a positive attitude to customer will provide positive energy towards them, resulting in potential customers placing trust in the sales when presenting product offers.

f. Smile — An equally important point in a good first impression is smile. Smilling is a small gesture that can change the customer’s perception of the sales. If a sales approaches with a flat expression without smilling, the customer may respond with less enthusiasm.

g. Convincing — Making customer believe and feel comfortable with the offer presented to potential customers.

h. Persuasing — making customer believe what is being conveyed, leading to a transaction.

i. Be courteous attentive — Providing polite and attentive responses to customers when they provide suggestion or criticism about the offered product.

j. Don’t talk to much — Set bounderies in communication where it is unecessary to discuss irrelevant matters and waste time. It was focus on the desired goals.