Level up your business with custom AI knowledge bases

https://www.linkedin.com/pulse/level-up-your-business-custom-ai-knowledge-bases-alexander-stahl-ixw8f/?published=t

Imagine a system that has stored all the information about your company and based on this, employees from all relevant departments (HR, sales, administration, operations) can answer pertinent questions of seconds, create offers, update product descriptions, generate content for presentations, visualize relevant insights for management to make better decisions, and and and and…

This system is not a utopia, but a solution based on RAG and thus uses existing information to generate content. In this case, it is information about your company’s details.

What is RAG?

Retrieval augmented generation, or RAG, is an architectural approach that can improve the effectiveness of large language model (LLM) applications by leveraging custom data. This is done by retrieving data/documents relevant to a question or task and providing them as context for the LLM.

I recently wrote an article about this promising way of enhancing business productivity, as I am convinced that RAG-based solutions are the future for every company.

This is one of the reasons why we at Simple AI are currently building a SaaS solution that allows you to use such a system in your company in a data protection-compliant way. Our solution securely integrates with your existing company knowledge, enabling you to create workflow automation, empowering employee efficiency by answering complex questions in seconds, and content generation personalized to your business.

Let’s look at why, based on the information I have so far, I believe that every company will have an AI Knowledge System in the future.

A brief definition

An AI Knowledge System is a powerful tool that leverages your company’s existing information to answer questions, automate tasks, and generate insights. It can significantly improve efficiency and empower employees to make better decisions.

An AI Knowledge System, particularly RAG-based systems, focuses on processing and utilizing existing data. They may not be able to handle entirely new situations or require human intervention for complex tasks.

The core strength lies in information management and retrieval, not necessarily completing every kind of task an employee can do.

The beauty of RAG lies in its ability to leverage a company’s existing data. This eliminates the need for extensive data entry and ensures the generated content is based on factual information.

Benefits of a custom AI knowledge base for your business

Here’s a breakdown of some key advantages:

Improved Efficiency and Productivity:

• Faster Answers for Employees: Employees can find answers to their questions quickly and easily without needing to rely on colleagues or wait for email responses. This frees up valuable time for everyone.
• Reduced Support Ticket Volume: The knowledge base can handle basic inquiries, deflecting repetitive questions from overwhelmed support teams.
• Self-Service Learning: Employees can take ownership of their learning and development by accessing information and training materials through the knowledge base.

Enhanced Employee Experience:

• 24/7 Availability: Employees can access information and support anytime, anywhere, even outside of regular business hours.
• Improved Onboarding: The system can guide new hires through the onboarding process, answering questions and providing essential information.

Knowledge Management and Consistency:

• Breaks Down Information Silos: Companies often have crucial information scattered across various departments and documents. RAG bridges this gap by consolidating everything into a central, searchable knowledge base. This makes information readily available to everyone, fostering better collaboration and decision-making.
• Reduced Knowledge Silos: Break down information barriers by making knowledge readily accessible to all employees throughout the organization.
• Improved Content Management: Content updates can be made in one central location, ensuring the knowledge base reflects the latest information.

Additional Advantages:

• Cost Savings: The custom knowledge base reduces reliance on traditional support methods, lowering overall support costs.
• Scalability: The system can be easily scaled to accommodate a growing number of employees and inquiries.
• Data-Driven Insights: Analytics from user interactions can provide valuable insights into employee knowledge gaps and areas for improvement.
• Empowers Employees: Imagine HR answering complex benefits questions in seconds, or sales generating personalized quotes on the fly. The RAG-based custom knowledge base allows employees to access and leverage company knowledge efficiently, improving their productivity and effectiveness.
• Improves Data-Driven Decisions: The custom knowledge base can surface hidden insights and trends within the company data. This empowers managers with real-time information to make informed choices and optimize operations.

How it works

Here’s a breakdown of the magic behind custom AI knowledge bases:

1. Data Onboarding: The first step involves feeding your system with your company’s existing knowledge. This can include documents, emails, FAQs, and other relevant information sources.
2. Knowledge Graph Creation: The system then analyzes and interconnects all this information, building a comprehensive knowledge graph. This graph acts as a giant map, allowing the AI to understand the relationships between different concepts within your company’s knowledge base.
3. AI Learning and Refinement: Using advanced algorithms, the AI learns from your data and continuously improves its ability to understand, process, and generate responses. This ongoing learning ensures the system stays up-to-date and delivers increasingly accurate results.
4. User Interaction: Employees can interact with the knowledge base through a user-friendly interface, asking questions, requesting content generation, or initiating workflows. The AI leverages the knowledge graph to provide relevant and informative responses in real time.

Get started

Here’s how Simple AI can help:

1. Free Consultation: Schedule a free consultation with our AI specialists to discuss your company’s needs and explore how a custom knowledge base can benefit you.
2. Data Analysis and Planning: We’ll work with you to analyze your data and create a plan for onboarding information into the system.
3. Customization and Implementation: Our team will customize the knowledge base to your specific requirements and seamlessly integrate it with your existing workflows.
4. Ongoing Support: We offer ongoing support to ensure your knowledge base continues to evolve and meet your needs as your business grows.

The best way to get started in your own company is by analyzing your potential for AI-driven solutions based on your data.

I’m offering business owners a 30-minute consultation to understand how AI-based solutions can lead to more effectiveness, cost savings, and profit maximization in their industry.

Take advantage of this opportunity and book a consultation with Simple AI: https://calendly.com/alexanderstahl/30min?back=1&month=2023-10

Thank you for taking the time to read this article and I look forward to your feedback