Playing The Infinite Game Of Peer SaaS
Seth Godin said “How long is your long run? I know people who measure the world in ten second flashes, and they’re happy to do something they call generous for six seconds, as long as they get a payback before the ten seconds are up. More common and more celebrated are people who play a longer game. They build an asset, earn trust, give before getting, and then, after paying their dues, win.” Author James P. Carse from his book Finite And Infinite Games states ” There are at least two kinds of games. One could be called finite, the other infinite. A finite game is played for the purpose of winning, an infinite game for the purpose of continuing the play”.
According to Gallup, Towers-Perrin, you pick the research, 7 out of 10 employees have disconnected & disengaged from your organization’s mission. This is not only a career’s crisis but a leadership crisis when we have 70% of the employees not coming to work to make a difference by creating innovation and great client experiences.
One way to Reconnect and Engage Employees is with Gamification.
Gamification, as defined by Wikipedia, “is the use of game thinking and game mechanics in non-game contexts to engage users in solving problems”. Gamification has been studied and applied in several domains, such as to improve user engagement, physical exercise, return on investment, data quality, timeliness, and learning. A review of research on gamification shows that most studies on gamification find positive effects from gamification.
Fortune 1000 firms are adopting gamification, but slowly. The research company Gartner predicts that by 2015 only 40% of the Global 1000 IT organizations will make gamification their primary technique for building employee engagement and transforming business operations.
One of the most powerful motivators for humans to engage with others and to contribute is when they can track their progress forward or backward. Passion and Purpose for work can be facilitated the same way, using feedback, measurement, and rewards so commonplace in the gaming world.
Business leaders will elevate their organizational cultures by more open communication and a free flow of information of their business purpose, performance, and leveraging gamification to support each employee’s awareness of their progress. As Dov Seidman, Founder of LRN states: Leadership is about taking people on a journey of significance and it starts with a T.R.I.P. Risk-taking creates Innovation which results in Progress. But you need high Trust or relationship capital is foundational to start this T.R.I.P.
The Peer SaaS Platform
The Peer SaaS, also called “PE-ER”, is a peer-to-peer commitment management and recognition platform. PE-ER stands for “Performing Excellence-Engaging Recognition”. PE-ER creates a purpose-driven user experience combining p2p commitment interactions, gamification elements such as relationship capital points, appreciation badges, and achievement level trophies. All of which can be shared on social media.
The social recognition of your peers and stakeholders has a tremendous influence on us and our business success. The speed by which your reputation can be rewarded for positive behavior and performance is only matched by the risk of business failure when the digital tribe collectively voices their distrust.
Earning Relationship Capital (RC) is an Infinite Game of Acknowledgment and Credibility
Even your most purpose-based star performers team member need to be acknowledged. Capturing their kept-commitments earns Relationship Capital or “RC”. Accounting for it through peer reviews and recognition only reinforces the culture of respect your have for them along with financial rewards and other recognition programs you have already in place.
- RC is about sharing your made and kept commitments with others and having others share their perceptions of your proactive trustworthiness by crediting or debiting your account with Relationship Capital (RC).
- It is less about Hierarchy. An RC Interaction is most effective as a peer-to-peer process between people from such key stakeholders such as buyers, sellers, suppliers, and partners.
- The key stakeholders mentioned above are members of an “ecosystem”.
- Earning RC is a reward for building making & keeping commitments and building positive goodwill and effective collaboration.
- The RC process can be hyper-connected and hyper-transparent. It is your decision how to implement with your business model.
- Organizational cultures of the Do-The-Right-Thing Mindset already earn and build relationship capital. They are just not accounting for it. The natural next step is to capture RC when earned and credit it to the leader’s RC account and roll it up across the organizational structure.
- Having an ecosystem of stakeholders passionate about consistently earning RC with each other in their interactions provides a powerful force for greater engagement and innovation.
- The principles and process for earning Relationship Capital (RC) provide a platform that integrates purpose, principles, and profit that is a competitive advantage to those firms who do not build strong high trust cultures.
The peer recognition and reward of Relationship Capital (RC) is an organization’s culture in action supported by time-tested principles that the professional community agrees to follow.
Relationship Capital (RC) is an industry standard interaction process for capturing, measuring, and utilizing this intangible asset of trustworthiness. Gamification of Relationship Capital (RC) is a natural next step. Allowing leaders, professionals, entrepreneurs, and other stakeholders to earn RC for fulfilling promised commitments and building positive perceptions. To not only track your progress in achieving your tasks and objectives but to be inspired by the acknowledgment from another person when they “credit” your account with Relationship Capital (RC).
Turning the “emotional bank account” into an infinite game of purpose and performance is becoming more strategic to leaders who seek more sustainable businesses. How we connect, collaborate, deepen loyalty, engender trust, keep promises, and earn Relationship Capital (RC) is now the source of sustainable competitive advantage. Not being forced to play, but freely participating in this infinite game by out-behaving the competition with relationship capital rewards and recognition.