Intranets for Knowledge Management

Originally published on April 11, 2017

29th in a series of 50 Knowledge Management Components (Slide 39 in KM 102)

Intranet: a private computer network that uses Internet protocols, network connectivity, and possibly the public telecommunication system to securely share part of an organization’s information or operations with its employees (from Wikipedia)

Your organization’s intranet is typically used to provide the user interface, including web pages, standard look and feel, navigation, and search. If you have specialized tools such as portals, team spaces, and repositories, they are usually linked to from the intranet and may be considered extensions of the intranet. In that case, you may wish to tailor these tools so that they appear to users as if they are standard intranet sites. This will minimize confusion, offer consistent navigation and search, and reduce the likelihood of the KM environment being viewed as non-standard.

The intranet is typically accessible to all employees, and also to contractors and partners who have signed appropriate nondisclosure agreements. Being a part of the intranet provides a way for users to navigate to your KM site, find its content using organization-wide search, and take advantage of standard templates for headers, footers, and menus.

If your intranet offers a best bets feature for common searches, take the time to submit likely search terms such as “KM,” “knowledge management,” “collaboration,” and all other key components of your program. This will help direct users to your site and reduce the need to navigate using complex hierarchies.

If your organization does not have an intranet, or if it spans multiple entities, then the Internet provides a similar function. Tools for all of the technology components are offered to the public over the Internet, many of which are available for free or for a low cost.

Examples

1. Hewlett-Packard: @HP

2. Deloitte: DeloitteNet (US)

Resources

  1. LinkedIn Topic
  2. SlideShare
  3. Step Two Designs — James Robertson
  4. Nielsen Norman Group — Jakob Nielsen
  5. Real Story Group — Tony Byrne
  6. Intranet Focus — Martin White
  7. Michael Sampson
  8. Jane McConnell
  9. Sue Hanley
  10. Mary Abraham
  11. Anecdote
  12. David Griffiths
  13. CMSWire
  14. Ragan Communications
  15. Interact
  16. Intranet Article Index
  17. Maish Nichani
  18. Manager’s Guidebook on Intranet Redesign Projects by Maish Nichani
  19. The Intranet by Alan Frost
  20. Social intranets and the supply chain by Alan Pelz-Sharpe and Matt Mullen
  21. The five pillars of enterprise intranets by Simon Hudson
  22. Orchestrating the Intranet for Knowledge Management by Edgar Tan
  23. Knowledge Management in Intranets by Tim Wieringa
  24. Getting Started on Your Intranet by Patrick Lambe
  25. Effective Intranet Management by Matt Moore
  26. Intranet Governance — SIKM discussion thread
  27. What intranet innovations can do for KM — SIKM presentation by James Robertson
  28. The Intranet as a Complex Ecology by Dave Snowden
  29. Corporate Intranet = “Corporate KM System”? by Guy St. Clair
  30. Intranets as a News Channel — About to Enter the Next Wave of Knowledge Sharing and Collaboration by Luis Suarez
  31. Modern Social Software Could Be the Key to Building Effective Enterprise Knowledge Systems — Reinventing the Intranet by Luis Suarez

Conferences and Events

  1. Intranet Global Forum
  2. Intranet Now
  3. Intranets
  4. Intra.Net Reloaded
  5. Intranet & Digital Workplace Summit
  6. Intranet Focus List
  7. Digital Workplace Group — Monthly Live Tours

Books

  1. What Every Intranet Team Should Know by James Robertson
  2. Essential Intranets: Inspiring Sites That Deliver Business Value by James Robertson
  3. Designing Intranets Creating Sites That Work by James Robertson
  4. Intranets: a Guide to their Design, Implementation and Management by Paul Blackmore
  5. Crafting an Intranet: The Art and Practice of Creating a Successful Corporate Portal by Robert Bogue
  6. The Intranet Management Handbook by Martin White
  7. Using Intranets: To Implement Strategy, Build Teamwork and Manage Change by D. Keith Denton
  8. Intranets for Info Pros edited by Mary Lee Kennedy and Jane Dysart
  9. Why Intranets Fail (and How to Fix Them): A Practical Guide for Information Professionals by Luke Tredinnick
  10. How To Nail The Launch of Your New Intranet — free eBook