Run Webinars Smoothly, KM — Fad or Necessity, India MAKE Awards, Know Can Do

20-Nov-07 Archive of Weekly KM Blog by Stan Garfield

KM Question of the Week

Q: How can one avoid the following problems when hosting a webinar or conference call on which slides are presented to the participants?

  • Delays caused by getting the network connections working for everyone.
  • Disruptions caused by someone raising their hand electronically during the presentation.
  • Slow screen refresh, poor audio, having to turn microphones on and off, etc.

A: I lead a KM community which holds a monthly call. We use a very simple process for sharing slides.

We upload the presentations to SlideShare. I send out a reminder message the day before the call with a link to the presentation.

Everyone can access the presentation and follow along. The presenter reminds the attendees of which slide he or she is on.

For questions, the presenter pauses periodically and asks if there are any questions. If there are, the attendees speak up on the conference call line and ask their questions.

We avoid live demos which require application or desktop sharing. These are subject to mishaps and slow performance. Instead, we encourage the use of screenshots in the presentation slides.

We record the calls and send out a follow-up message after each one with the link to the recording. There is a list containing the details for each call, including links to the slides and the recording.

That’s it. We don’t waste time on any technology issues. Everyone knows where the slides are and can download them in advance if they will not be connected to the Internet. All they need during the call is a phone and a copy of the slides (online, offline, or hardcopy).

The only problem is when we have to remind everyone to mute their lines due to noise. Otherwise, it goes very smoothly.

We use this same approach for internal community calls, only we use SharePoint team sites for the files. SharePoint allows you to create a nice meeting space for each call, including the agenda, files, and attendee list.

KM Blog of the Week

Arya’s Corner by Arya Sengupta

Knowledge Management — Is it a fad or is it a necessity in the new economy?

What is Knowledge? It is more than data and information that have been accumulated in the past, or gets collected everyday. Experience, value judgment, insight, contextualization, intuition, evaluation and belief are some of the process elements that go into converting data and information into what can be called Knowledge. In other words, development or creation of Knowledge is an intellectual process, originating in human minds. From an organization perspective, however, it is often embedded in collective practices, processes, routines, systems, and norms. They are the intangible assets of a Company, that are exemplified by the academic expertise, competency and skill in the people, the breakthroughs and intellectual property like patents and research outputs, the innovative business ideas, customer loyalties and feedback, the past experiences (both in terms of achievements and failures) and so forth.

Knowledge Management (KM) is essentially about managing people, and creating an environment in which employees share what they know and innovation is encouraged. It is more of a corporate organizational and cultural challenge. It is concerned with providing a mechanism for creating, capturing, sharing and integrating the tacit (residing in the minds of people) and explicit (documents and records) knowledge within and outside the organization, and applying them as strategic resource to gain competitive advantage in the “marketplace”. The primary organizational requirement for KM is to institutionalize open communication, limited top-down control and a flat and flexible structure that promotes readiness to continually change and adapt.

KM Link of the Week

India’s Most Admired Knowledge Enterprises

Teleos, in association with The KNOW Network, has announced the 9 Winners in the 2007 Indian Most Admired Knowledge Enterprises (MAKE) study. MindTree Consulting has been recognized as the overall 2007 Indian MAKE Winner.

The 2007 Indian MAKE Winners are (alphabetically):

  • Bharti Airtel (Telecommunications)
  • Eureka Forbes (Consumer products)
  • Infosys Technologies (IT solutions)
  • Larsen & Toubro — Engineering & Construction Division (Construction & engineering)
  • MindTree Consulting (IT consulting and R&D services)
  • Satyam Computer Services (IT solutions)
  • Tata Consultancy Services (IT solutions)
  • Tata Steel (Metal fabrication)
  • Wipro Technologies (IT solutions)

KM Book of the Week

Know Can Do!: Put Your Know-How Into Action by Ken Blanchard, Paul J. Meyer, and Dick Ruhe

Know Can Do! is a teaching parable that tells the story of a well-known author who is troubled by the gap between what people know — all the good advice they’ve digested intellectually from books and seminars — and what they actually do.

Seeking a way to close this learning-doing gap, the author sets out on a journey to find a solution. He soon meets a legendary businessman who teaches him the three reasons people don’t make the leap from knowing to doing:

  1. Too much knowledge — information overload
  2. Too much negativity — an inadequate filtering system
  3. Bad habits — an inadequate learning system

The key to overcoming these roadblocks, the author learns, is spaced repetition. Important information must be repeated over time if it’s going to impact behavior.

Table of Contents

Preface

  1. The problem
  2. The missing link
  3. The power of repetition
  4. Reason 1: Information overload
  5. Applying the less-more philosophy
  6. Reason 2: Negative filtering
  7. Listening with a positive mindset
  8. Using green light thinking
  9. Reason 3: Lack of follow-up
  10. Accentuating the positive to help people win
  11. Providing more structure, support and accountability

Epilogue

Preface and Chapter 1

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