What works and what doesn’t; The new middle class; How KM saves time and cost

07-Jun-06 Archive of Weekly KM Blog by Stan Garfield

KM Books

Knowledge Management Lessons Learned: What Works and What Doesn’t by Michael E. D. Koenig and T. Kanti Srikantaiah (Editors), American Society for Information Science and Technology

Table of Contents

  • Sections
  1. Introductory Chapters
  2. Part I: Strategy and Implementation
  3. Part II: Cost Analysis
  4. Part III: Knowledge Management Applications-Content Management
  5. Part IV: Knowledge Management Applications-Communities of Practice
  6. Part V: Knowledge Management Applications-Competitive Intelligence
  7. Part VI: Education and Training-Organizational Learning
  8. Bibliography
  • Chapters
  1. Chapter 1 Three Stages of Knowledge Management — Michael E. D. Koenig, Long Island University and T. Kanti Srikantaiah, Dominican University
  2. Chapter 2 Knowledge Management: Birth of a Discipline — Leonard J. Ponzi, IBM
  3. Chapter 3 Knowledge Management in Action: Nine Lessons Learned — Tom Short, IBM and Richard C. Azzarello, Reality Consulting, Inc.
  4. Chapter 4 Critical Success Factors of Knowledge Management- Farida Hasanali, American Productivity & Quality Center
  5. Chapter 5 Successfully Implementing Knowledge Management: Lessons Learned and Best Practices — Cindy Hubert, American Productivity & Quality Center and Carla O’Dell, American Productivity & Quality Center
  6. Chapter 6 Knowledge Management Strategy: Codification Versus Personalization (A False Dichotomy) — Michael E. D. Koenig, Long Island University
  7. Chapter 7 Why Knowledge Management Systems Fail: Enablers and Constraints of Knowledge Management in Human Enterprises — Yogesh Malhotra, Syracuse University
  8. Chapter 8 Knowledge Management and Research on Research: What Has Been Learned? — Michael E. D. Koenig, Long Island University
  9. Chapter 9 Knowledge Return on Investment — Timothy W. Powell, The Knowledge Agency
  10. Chapter 10 Time Saved: Not a Politic Justification for Knowledge Management — Michael E. D. Koenig, Long Island University
  11. Chapter 11 A Note on Content Management and Knowledge Management — T. Kanti Srikantaiah, Dominican University
  12. Chapter 12 Content Management: Role and Reality — Stephen E. Arnold, Information and Online Systems Consultant
  13. Chapter 13 XML: Data Infrastructure for Knowledge Management — H. Frank Cervone, Northwestern University and Darlene Fichter, University of Saskatchewan
  14. Chapter 14 The Semantic Web and An Introduction to Resource Description Framework — Thomas Krichel, Long Island University
  15. Chapter 15 Designing an Information Architecture to Support Knowledge Management — Denise A. D. Bedford, World Bank Group
  16. Chapter 16 The Knowledge Matrix: A Proposed Taxonomy for Enterprise Knowledge — Timothy W. Powell, The Knowledge Agency
  17. Chapter 17 Knowledge Management and Text Mining: Overview and Case Study — Hsinchun Chen, University of Arizona
  18. Chapter 18 A Win-Win Situation, Knowledge Management and the Institutional Archives — Gregory S. Hunter, Long Island University
  19. Chapter 19 Alive with the Fire of Shared Understanding: Implementing Knowledge Management in the Department of the Navy — Alex Bennet, Mountain Quest Institute
  20. Chapter 20 Three Critical Roles for Knowledge Management Workspaces: Moderators, Thought Leaders, and Managers — Mary Durham, Genzyme Corporation
  21. Chapter 21 Lessons from Five Plus Years of Knowledge Management — Jack Borbely, Towers Perrin
  22. Chapter 22 Knowledge Management at the U.S. Department of Labor: A Case Study of Implementing Knowledge Management — Roland G. Droitsch, U.S. Department of Labor
  23. Chapter 23 Knowledge Management at Caterpillar — Reed Stuedemann, Caterpillar University
  24. Chapter 24 Historical and Contemporary Perspectives on Knowledge Management-and a Look at the Knowledge-Sharing Initiative at the World Bank — T. Kanti Srikantaiah, Dominican University
  25. Chapter 25 Interpersonal Knowledge and Organizational Foresight: The Case of Online Partnership in Micro-Organizations — Elisabeth Davenport, Napier University
  26. Chapter 26 The Role of Corporate Intelligence Gathering in the Modern Business Decision-Making Process — Gary D. Maag, Proactive Worldwide, Inc. and Jeffrey A. Flint, Proactive Worldwide, Inc.
  27. Chapter 27 Using Competitive Intelligence to Improve Knowledge Management — Katherine M. Shelfer, Drexel University
  28. Chapter 28 Integrating Knowledge Management and Competitive Intelligence; Integrating Offense and Defense — Steve Barth, Editor and Publisher, KM magazine and 2002 Visiting Scholar, Harvard University Graduate School of Education
  29. Chapter 29 Knowledge Management and User Education: The Unrecognized Achilles’ Heel — Michael E. D. Koenig, Long Island University
  30. Chapter 30 Training and Education in Knowledge Management — T. Kanti Srikantaiah, Dominican University
  31. Chapter 31 Learning and the Knowledge Worker — David H. Bennet, Mountain Quest Institute
  32. Chapter 32 Incentives and Techniques for the Promotion of Knowledge Sharing — Ruth A. Palmquist, Dominican University
  33. Knowledge Management Lessons Learned: A Brief Bibliography

KM Links

The New Middle Class, Thomas Friedman says, will be made up of workers in 8 fields. They are:

  1. The Great Collaborators
  2. The Great Leveragers
  3. The Great Synthesizers
  4. The Great Localizers
  5. Passionate Personalizers
  6. Anything Green
  7. The Great Explainers
  8. The Great Adapters

KM Questions

Q: I would like to know your insights regarding practical examples on how KM saved or made a huge impact on saving TIME and COST.

A: Here are three suggestions:

  1. Read KM books such as those highlighted each week in this blog. For example, Part II: Cost Analysis in the book featured above includes:
  • Chapter 9: Knowledge Return on Investment by Timothy W. Powell
  • Chapter 10: Time Saved: Not a Politic Justification for Knowledge Management by Michael E. D. Koenig
  • Chapter 23: Knowledge Management at Caterpillar by Reed Stuedemann, whose work on justifying communities at Caterpillar will be helpful.

2. Post your question to one or more of the leading online KM discussion forums. Denham Grey recently blogged on this topic. See KM on-line discourse.

3. Attend a KM conference, build a personal network of contacts, and ask them for examples from their experience. Examples of US conferences were provided in a previous blog entry.