2019 Review: Top UC Trends This Year

It’s almost been a whole year since we were forecasting the 2019 UC trends. Did you see the trends you expected? Recap what you’ve learned this year with this throwback blog about 2019 trends; with 2020 on the horizon, you might notice some patterns!
2019 Trends & What To Know About UC This Year
Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away from traditional phone systems in favor of IP-based communications.
Related: 2019 Resolutions & A New Year Of Communications
Today, the golden standard is unified communications (UC), a technology that combines multiple systems like voice, video, fax, presence, and instant messaging into a centralized, cohesive platform.
Using UC, businesses can:
- Reduce costs: UC can save a business money in a variety of ways. With UC, for instance, it’s possible to pool telephone lines, making it possible to pay less for fewer lines. A cloud-based UC system will also come with less capital and operational expenditures. And businesses can save even more money by using video conferencing, for faster meetings and reduced travel expenses.
Related: 10 Reasons Businesses Are Switching To UC Cloud Services
- Eliminate shadow IT: Another major benefit to using UC is that it will reduce “shadow IT,” which occurs when employees use technologies that IT administrators don’t know about. With UC, all employees can operate over an approved and secure messaging portal. This results in a more stable and secure communications environment.
Related: The Evolution Of PBX To Cloud PBX Communications
- Boost productivity: UC will also keep employees working in a single communications platform, rather than spread across disparate phone lines, messaging portals and customer databases. It will eliminate confusion and time waste, improving productivity.
Related: Understanding The UC Sales Funnel
- Streamline collaboration: Collaboration is an essential component of any healthy working environment. With UC, team members can easily exchange instant messages and have video conferences to stay in touch and move projects along to completion.
Related: Customized Communications Can Help Your Business Thrive
- Enhance the customer experience: UC can also boost the customer experience, by making agents available over a variety of platforms. By leveraging UC, agents can communicate with customers on their own terms, whether it’s by text, video or voice.
Read the full article on Star2Star2.com.
