How Do I Contact Meta Pay Support ?
If you are experiencing issues with Meta Pay, there are several ways to get support: call directly at +1–800–221–3269
- Live Chat: You can chat live 24 hours a day with Meta Pay support ¹.
- Email: You can also reach out to Meta Pay support via email ¹.
- Phone: Alternatively, you can contact Meta Pay support at ++1–800–221–3269 ².
- Help Center: You can visit the Meta Pay Help Center to find answers to common questions and solutions to common issues ³.
- Report Unauthorized Charges: If you notice an unauthorized charge on your account, you can report it by logging into your Facebook account, clicking on the top right of your screen, then clicking Settings & Privacy, and finally clicking Settings
How does Meta Pay work?
Meta Pay is a seamless and secure way to make payments on Facebook, Messenger, Instagram, and in participating online stores. Enter your payment card or account information just once and then use Meta Pay to make purchases, send money or donate. Add a PIN or use the fingerprint or face ID on your device to secure individual payments. Meta Pay also lets you view your payment history, manage payment information and access 24-hour chat service for customer support.
Is it secure to make payments with Meta Pay?
We use advanced technology to keep payment information secure. Meta Pay is protected with:
Anti-fraud technology that monitors purchases on Meta Pay systems to detect unauthorized activity.
Payment card numbers are securely stored, encrypted and stored separately from your profile data.
Notifications that alert you if Meta Pay detects unusual activity.
An option to create a PIN or use the fingerprint or face ID on your device for additional security when sending money or making a payment. Facebook does not receive or store your device’s biometric information.
How do I set up a Meta Pay PIN?
When making a payment with Meta Pay, you may be required to set up a PIN (PIN is mandatory in some use cases) by selecting a 4-digit numeric pass code. You may also be able to use your device’s face ID or fingerprint for an extra layer of security.
You can also set up a PIN with Meta Pay for additional security when sending payments by going to Orders and Payments settings. As part of our commitment to security, we may prompt a PIN with Meta Pay verification when certain types of transactions appear as unusual activity.
Do I need to have a Facebook account to use Meta Pay?
Meta Pay can be used on Facebook, Instagram, Messenger, and in participating online stores.
On Facebook, you can use Meta Pay to shop, donate, buy tickets for events, or games.
On Instagram, you can use Meta Pay to shop or make donations to charitable or personal fundraisers.
On Messenger, you can use Meta Pay to send money to friends and family in the United States.
When online stores have Meta Pay enabled, you can shop the products and services you love, and check out faster with your saved credentials.
Meta Pay may not be available in all payment use cases on Facebook, Instagram and Messenger. We are continuing to build out functionality so that more people in more places can use Meta Pay across our technologies. Check back here for updates.
Get started with Meta Pay
Meta Pay lets you make secure payments on Facebook, Instagram, and Messenger. We will continue to expand Meta Pay to more countries, apps, and people over time for a seamless payment experience across our apps.
Once you enter your payment method and account information, you can use Meta Pay to make purchases, send money or donate within Facebook, Instagram, and Messenger (Availability and use cases vary by country).
On your computer:
Click your profile picture in the top right of Facebook.
Select Settings & privacy, then click Settings.
Click Payments from the left.
On your iPhone or Android:
Open the Facebook app for iOS or Android.
In the bottom or top right of Facebook, tap .
Scroll down and select Settings & Privacy, then tap Settings.
Tap Payments, then select Meta Pay.
From here you can add a payment method, create and set up a PIN, and find your payment activity.
Please note: When you set up Meta Pay on Facebook, you can connect your payment information to Instagram for a seamless checkout experience. Or you can set up Meta Pay app-by-app (availability varies). Learn more about using Meta Pay across apps.
When you make a payment, you may be prompted to opt-in to save your payment information with Autofill on Meta Pay for a faster payment experience next time.
To learn more about Meta Pay, visit pay.facebook.com.
Meta Pay account is disabled
Note: To request a review of your Facebook Ads account, visit the Facebook Business Help Center. If you’re a seller looking for support with sales payouts, visit the Help Center.
Your Meta Pay account may be disabled if we notice any of the following:
Unusual activity on your payments account
Activity that goes against our payments Terms of Service
Multiple chargebacks on your payments account
We do this to protect your personal and financial information. You will not be able to make transactions through your Facebook account until this is resolved.
Request to restore your account
To request to restore your payments account, use this form. We’ll notify you via email and your Support Inbox as soon as your case has been updated.
Learn more about privacy and payment protection
Visit the Help Center to learn more about keeping your account secure when using payments on Meta. You can also find out more about what Facebook does to protect your payment information.
Meta Pay account is disabled
equest a review of your Facebook Ads account, visit the Facebook Business Help Center. If you’re a seller looking for support with sales payouts, visit the Help Center.
Your Meta Pay account may be disabled if we notice any of the following:
Unusual activity on your payments account
Activity that goes against our payments Terms of Service
Multiple chargebacks on your payments account
We do this to protect your personal and financial information. You will not be able to make transactions through your Facebook account until this is resolved.
Request to restore your account
To request to restore your payments account, use this form. We’ll notify you via email and your Support Inbox as soon as your case has been updated.
Learn more about privacy and payment protection
Visit the Help Center to learn more about keeping your account secure when using payments on Meta. You can also find out more about what Facebook does to protect your payment information.
Report an unauthorized Meta Pay charge
If you see a Facebook charge on your bank statement that you don’t recognize, make sure a family member, friend, or co-worker didn’t use your account to buy something without you knowing.
If you still don’t know who bought something using your account, let us know by following the steps below and we’ll investigate further.
To report an unauthorized charge:
Log into your Facebook account.
Click at the top right of your screen.
Click Settings & Privacy, then click Settings.
On the left, click Meta Pay, then click Activity.
Click on the unauthorized transaction, then click Get Help with this Payment.
Click Contact Us and choose Live Chat with Us or Email Us.
Follow the on-screen instructions to report your unauthorized charge.
We’ll notify you via email and your Support Inbox as soon as your case has been updated.
If you still need help reporting an unauthorized charge, let us know by filling out this form and we’ll investigate further.
Learn more about payment protection
We value the trust you place in us. Learn more about the precautions we take to prevent unauthorized access to information you’ve saved with Meta Pay.
