Age of Chat Bots!

Since the human civilization, communication has always been based on one human being communicating with another. But now! We had reached a time when humans are also communicating with Bots yes Robots as effectively and easily as they communicate with humans. But before that, from time to time, brands have been using different ways to communicate their idea with their customers and get customer feedback regarding their service, technology and product traditionally through newspapers, Magazines, Brochures, TVC’s but the trend had changed drastically after the 20th century with the introduction of social media platforms where brands started experimenting to advertise their products through weblogs, websites, and then started using the most prominent social media platform like Facebook, Twitter, Instagram. Now despite brands have their respective pages on these mentioned social media platforms, they have their chat bots too that give response instantly within seconds and transfers information as much as possible that is available at the back end.

Chat bots, a medium through which a human can interact with a robot with an experience as same as one can get from any actual human being using social media as a operating system. Chat bots are an interactive virtual driven by Artificial Intelligence that understand your queries, gives you resourceful information, tool and techniques, any product related information that is available in the back end of their systems. These chat bots are not only used by the marketers to brand their products but these chat bots have become a very important resourceful tool that helps and addresses issues for the startups who can acquire their entrepreneurial venture related information and startup team or individuals can ask any information regarding different ways of funding the venture, how to design logo’s for brands, how to develop websites, ways of idea mapping, how to create a domain etc. Some prominent names in this list are Kukie, Tech Crunch, Kik, helloumi etc.

While there are some benefits of using social media platforms for the two way interaction between brand and customers Chat bots have been evolved and transformed the ways of interaction which engages consumers so deeply with the robot that one can talk something personal even in an ongoing startup related conversation.

While social media platforms such as Facebook, Twitter are used to increase brand targeted customers traffic towards their respective products/services, increasing the customer base, able to better learn about their customers, these interactive chat bots engages customers in ways like the user of bot can consume/ extract maximum from the bot using appropriate/relevant language, enhance customer care services, and increase transactional engagement between the brand and user.

Well, after the evolution of social media and now the human interaction with Bots to gain useful information maybe for the brand business or for startup venture, there is no doubt that this robot user communication or Chats Bot released on Facebook Messenger is the new future or breakthrough in this technological era. But there is always a room for improvement and Technology should always be improved and updated. Chat bots should introduce the communication in different languages of the World which are spoken in different corners of the World like Arabic, French, Chinese, Urdu, Hindi with better understanding and information on different aspects such as understanding of medical problems and their solution, educational problems and their solutions or any social problems and their solutions, so that this technology can be diffused among masses as well and people don’t hesitate to interact with these Bot just because of not understanding and having constraints with the English language. There has been thousands of people of just understand, read and write Chinese so are they restricted to interact and communicate with the bot? it should not be like this. It should be a universal tool that can be used and become accessible for every human being.

Have a nice time Chatting with a Bot no! Robot!