Stef de Bontin12RETURN ACADEMYHow can you use insights to improve service to the customer?Often when a return occurs, customer service is at stake. Typically, a return can be seen as a customer asking for a service, such as a…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYHow can you use insights to prevent future unwanted returns?In some cases, returns are desired; for example, in the circular economy, take-back returns enable value recovery from obsolete products…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYHow can you turn returns data into valuable statistics?Operating your returns process requires good insight in to the operational statistics of the returns process. We have already described the…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYHow can insights help you manage your returns process?Operating your returns management process does not just involve executing all return transactions. It also involves managing the process in…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYHow do you keep your customer informed about the status of the return process?Dealing with returns from your customer means offering a service to them. Good service goes beyond just the delivery of the service itself…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYHow do you align returns operations with service and finance administration?Handling returns does not finish with the physical processing of the returned product. To complete the returns process, two administrative…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYReturns Settlement completes the Returns ProcessReturns Settlement is a customer service process in which the product return is turned into a final service settlement with the customer…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYWhat information do operations need for fast and efficient returns processing?In the previous chapter, we described the options for choosing the destinations where to send returns. Once the product has arrived at the…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYWhere do you send returns? To one or multiple destinations?In previous chapters, we reviewed the returns policy from a customer’s (shopper’s) point of view. We reviewed the different options for…Nov 18, 2017Nov 18, 2017
Stef de Bontin12RETURN ACADEMYFast and efficient Returns ProcessingReturns processing is an operational process in which returned products are physically handled. The process is planned with a notification…Nov 18, 2017Nov 18, 2017
