
…nnocuous outcomes, and in many cases empowered consumers. Review websites have, for the first time, allowed consumer to expose commercial bad practices, through a single, personal action, and this has had an effect on the quality of services. Or at least so it goes.
What I find troubling about the rating economy has nothing to do with the positive effects on service quality, but on the shifting of concept of ethics and personal responsibility. I believe that the rating economy fosters behaviours that have nothing to do with sharing or communit…