stephen.ingledewEmbracing FinTech Transformation Through PeopleFinTech, the fusion of new technologies with finance, is very much a movement impacting everybody, reinventing the way customers and the…Jul 13, 2019Jul 13, 2019
stephen.ingledewCommercial Leadership in Changing TimesA key role of leaders in these ambiguous and volatile times is to help their organisation rise above the challenges and adapt to the…Nov 17, 2017Nov 17, 2017
stephen.ingledewTechnology and Collaboration Reinventing Financial Services to Improve Customer OutcomesThe technology advances and social revolution we are living through is giving rise to a new economy in which the established market rules…Oct 4, 2017Oct 4, 2017
stephen.ingledewCan Technology Transformation be the Enabler for a Customer Led Business?Technology is impacting practically every aspect of our daily lives. Whether this is in the way we socialise and entertain ourselves, the…Aug 8, 2017Aug 8, 2017
stephen.ingledewIs the Customer Really Embedded in Your Strategy?The vast majority of organisations will have a business strategy detailing a plan of action to achieve commercial objectives by delivering…Jul 11, 2017Jul 11, 2017
stephen.ingledewLeading the Customer Experience Strategy — Time for a Customer Officer!Many organisations are recognising in this world of changing consumer expectations and technology advances that going forward customer…Jun 10, 2017Jun 10, 2017
stephen.ingledewCreating the Environment for a Customer StrategyExecuting a customer strategy requires the transformation of all business operations, from marketing to servicing to risk, as well as the…May 25, 2017May 25, 2017
stephen.ingledewLeadership and Embracing Social MediaWhilst senior leaders are ultimately measured by numbers and commercial outcomes, the means to achieve the best results depend on many…May 18, 2017May 18, 2017
stephen.ingledewCustomer Leadership — Driving Change From WithinMuch is spoken and written about business transformation with new digital and data capabilities focused on delivering better customer…May 18, 2017May 18, 2017
stephen.ingledewMarketing to Drive Employee EngagementCustomers will never love a company until employees love it first, is a well known business sentimentMar 20, 2017Mar 20, 2017