Ten things we have learnt from COVID19 about digital transformation
We have been running some #navigatingthecrisis Breakfast Briefings for social housing execs.
In one of our early sessions it was observed that ““the sector has achieved more in two and bit weeks than had been achieved in the past 10 years in adopting new technology”. So, what have we learnt from the crisis so far?
1. Well first that “necessity is the mother of invention” and that digital transformation can happen quickly and effectively as our briefing guest suggested! Well done to all our ICT teams!
2. Those quick transformations meant that people quickly found a way to adopt the technology. Whether they got help from family and friends or practised until perfect they have found a way! Maybe we should stop being so parental about making assumptions about skills levels. …
How do you navigate your way through the COVID19 crisis in social housing? How do you measure success or survival in uncertain times?
I returned from a short-break holiday three weeks ago. The number of UK deaths at that time was 10. It is now over 6,000. The day before I returned Boris had delivered his “I have to level with you” speech and he now in intensive care! Three short weeks!
Being a bit of a data geek, I looked at the leading indicators and patterns of data that were available at the time — the now infamous logarithmic graphs. I extrapolated the mortality growth rates from Italy, Spain, France, Germany and UK and estimated that without any mitigating checks what the numbers of deaths could be. …
“Well it’s not being one of our better days!” said Peter mournfully. “We haven’t sold half the cakes we bought and those three ladies from the WI spent three hours here and had a single cup of tea each.”
“Evict them” agreed Steve
“They’re our nicest customers” cried Gill, “they’re exactly why we set up this little café.”
“I’ll give what’s left of the stock to the food bank” whispered Jason, “at least somebody can have some joy today — you miserable lot!”
“The till is wrong again — we seemed to have lost twenty pounds” — Helen added the final insult to injury! …