Top 10 Questions to Ask Before Choosing an Auto Body Repair Shop

When your car gets damaged, whether it’s from a fender bender or a more serious collision, the next step is finding an auto body repair shop you can trust. But with so many options out there, how do you separate the experts from the amateurs? Choosing the wrong shop could mean poor workmanship, overpriced repairs, or even safety risks. That’s why asking the right questions before handing over your keys is so important.

Someone who truly understands this process from the inside out is Frank Flora. Known for his experience in the auto industry, Frank has spent years helping vehicle owners navigate the repair process with confidence. Drawing on that expertise, here’s a list of the top 10 questions you should ask before choosing an auto body repair shop. The answers you get could save you money, time, and a whole lot of stress.

1. Are You Certified and Licensed?

It might seem like a no-brainer, but not every repair shop operates with the proper certifications. Ask if the shop is certified by recognized organizations like I-CAR or ASE. These certifications mean the technicians have gone through formal training and are up to date with the latest repair techniques. A professional like Frank Flora always emphasizes the importance of choosing certified professionals because your safety depends on the quality of the repair.

2. Do You Have Experience With My Make and Model?

Cars today are more advanced than ever, and each manufacturer uses different materials and technologies. Before trusting any shop, find out if they’ve worked on your make and model. If they have experience with vehicles like yours, you can feel more confident that the repairs will be done correctly the first time.

3. Can You Walk Me Through the Repair Process?

Transparency is key. A reputable shop should be willing to explain what needs to be done, how long it will take, and what kind of parts will be used. You want someone who communicates clearly and treats you with respect — not a mechanic who throws around jargon to keep you in the dark.

4. Do You Provide Written Estimates?

Never settle for a verbal estimate. A written estimate not only gives you a clear picture of the costs involved, but it also helps protect you from unexpected fees down the road. Frank Flora always recommends getting at least two estimates so you can compare pricing and avoid being overcharged.

5. Will You Work With My Insurance Company?

Dealing with insurance claims can be a headache. That’s why it’s worth asking if the repair shop will handle communication with your insurance provider. A shop with experience in this area can help streamline the process and make sure you’re not left footing the bill for something your policy should cover.

6. What Kind of Parts Will You Use?

There’s a big difference between original equipment manufacturer (OEM) parts and aftermarket alternatives. OEM parts typically offer better fit and quality, while aftermarket parts can vary widely in reliability. It’s okay to ask what kind of parts they use and whether you have a choice. Someone like Frank Flora would always stress the value of OEM when safety and performance are on the line.

7. Do You Offer a Warranty on Repairs?

Any trustworthy shop should stand behind their work. Ask about warranties — what’s covered, for how long, and what the process is if something goes wrong. A good warranty means the shop is confident in their work and committed to customer satisfaction.

8. Can I See Some of Your Recent Work?

A picture is worth a thousand words. Ask to see before-and-after photos of recent repairs or even talk to previous customers if possible. This can give you a real sense of the shop’s quality and attention to detail. Frank Flora often suggests looking beyond the shiny exterior — check alignment, panel fit, and paint blending to gauge the true craftsmanship.

9. How Long Will the Repairs Take?

Time matters. You need your vehicle back on the road, but you also want the job done right. Be wary of shops that promise unrealistically quick turnarounds. It’s better to hear an honest estimate and get quality results than rush through a repair that will cost more down the road.

10. What Safety Checks Are Done Before I Get My Car Back?

After a major repair, your car should go through a thorough safety inspection before it’s returned to you. Ask about the shop’s post-repair procedures. Will they check the alignment, airbags, or electronic systems? If not, that’s a major red flag. Experts like Frank Flora believe in going the extra mile when it comes to post-repair testing, ensuring your car isn’t just fixed — it’s safe.

Choosing the right auto body repair shop doesn’t have to be stressful, but it does require doing your homework. Asking these ten questions can help you avoid surprises, stay informed, and get your car repaired by someone who values quality just as much as you do. Whether you’re dealing with minor damage or a major accident, having a professional like Frank Flora on your radar is a smart move. His insights into the industry and commitment to high standards serve as a guide for anyone looking to make the best choice for their vehicle.

The next time you’re faced with the decision of where to take your car, remember these questions. And more importantly, remember that it’s okay to walk away if something doesn’t feel right. Your vehicle — and your safety — deserve nothing less than the best.