When you’re handed the keys but choose not to use them.

Originally posted in Humans in the Machine

My work involves going out into “the field” — into the world, to meet with people, and ask them about their behavior and the motivations. One of the side effects of doing this type of user research is that what I learn ultimately…

Steve Portigal

Author of Doorbells, Danger, and Dead Batteries & Interviewing Users (http://portigal.com/books ), Host @DollrsToDonuts podcast, work at Portigal Consulting

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