Peter Gasston
Technologist at +rehabstudio. Author. Speaker. Londoner. Husband. Historian. Person.
In conversational interfaces, who initiates each new conversational interaction — and their intent — is key to establishing the tone and expectations of everything that follows.
Conversational interaction design: constructing context
Ryan Block
2468
This sentence very clearly articulates some of the thoughts that I had since my company put together our first chat bot, so thanks very much for writing it — I’ve no doubt I’ll be referring to it many times in the future!
