Learning about Accessibility

Since July, I’ve been learning more about Accessibility. I did two online courses and yesterday I was at the Accessibility Scotland conference in Edinburgh (my first ever conference!) which I really enjoyed. So if you would like to learn more about it too (and really, everyone should) I thought I’d share my notes.

Online courses

I started with the new course on the Interaction Design Foundation which was really good, very detailed and covers a lot of aspects including coding advice, and VR for example.

Last month, I completed the Futurelearn one which you can do for free. It has very good personas helping you to understand everyday life difficulties and you can learn about the various technologies and tools available.

Accessibility Scotland

I see lots of UX conferences I’d love to attend, but it’s usually expensive. This one wasn’t (only £60) and not too far: perfect!

6 speakers, one workshop. I think it was a good format. You could submit ideas of workshops beforehand, vote on the day and pick one out of 6, I picked: “How to improve testing with users with accessibility issues”.


Curt Holst (Barclays) — Accessibility and improved User Experience for all

Curt Holst

The slides of the presentation are available.

The World Health Organization defines disability as:

“a mismatch in interaction between the features of a person’s body and the features of the environment in which they live.”

The impairment can be permanent, temporary or situational, but in the end, it’s the same requirements:

Inclusive toolkit Microsoft Design

Five commons accessibility myths busted:

  1. my users don’t complain about accessibility so we must be doing ok → only 10% of the users complain
  2. accessibility is not my job → it’s everyone’s job
  3. fixing accessibility is expensive → if it’s done early it’s not expensive
  4. the market is just too small to justify all the time and effort → 12.9m in the UK and others will benefit
  5. accessible design means boring design → embracing accessibility can improve the design and the creativity
“Accessibility is a creative challenge, not a challenge to creativity”

More in this video:

Barclays has an Accessibility Academy: with videos, and other resources like Diverse personas, or training in empathy labs.

Recommendations:

  • recognise bias
  • consider accessibility early
  • innovate from the edges
  • humanise the stories
  • accessibility is to be at the core of what you do, not something on a tick list

Paul Bepey — Building end to end accessibility at the BBC

Paul Bepey

The slides of the presentation are available.

Each project has design guidelines, but also assistive technologies guidelines. Users are included all along the project. They are put first and embedded in the process right from the start.

Some interesting links:


Hampus Sethfors (Axess lab) — Have you tried to dab some coconut oil on your spine?

Hampus Sethfors

Really interesting talk! The slides are here: https://axesslab.com/scotland

We learned that a11y is t12t in Swedish (for Tillgänglighet)and got stickers!

Tip#1 Focus on changing attitudes.

Tip#2 Focus less on WCAG: good as reference, but you need to start with the users and test with them, not simply tick the WCAG recommendation list.

Tip#3 Be careful with trends: thin grey fonts, white text on light colours or photos, parallax scrolls, but also some material design input field from Google.

Tip#4 Play with balloons! keep a balloon in the air while completing a task in an app using your phone. Constant distractions forces you to have a very simple and intuitive app if you are to succeed to use it under these conditions.

Tip#5 Empathy through simulation: use Funkify, a plug in which will help you understand how users see a page depending on various impairments.

Funkify

Have a try, it’s a really good way to see how some users experience a website. My favourite one is Hyperactive Henny, when you get distracted by crunching noises, and pop ups.



Phil Day (who presented instead of Elina Jokisuu) from NCR — Accessibility of self-service technology = Accessibility for anyone, anywhere, anytime

Again — no notes, sorry. Interesting talk about the challenges of making ATM, and self checkout machines work for everyone.

The slides of the presentation are available.


Vasilis Van Gemert — Exclusive Design Principles

The slides of the presentation are available

This was the last talk, and it gave me a lot to think about as it was challenging some of the things we had seen during the day. He likes to flip principles and see what happen. So taking 4 of the Inclusive Design Principles from the Pacielo group, here is what it becomes once flipped:

https://vasilis.nl/flipping-things/

The last one was the best one as this led to creating visual animations on the website of a blind designer where the screen readers would make funny noises or laugh. For example, there were two boats on the page, moving over the text and when they reached the edge of the page, the screenreader would say: “boing! boing!”

Some links:


The workshop: “How to improve testing with users with accessibility issues”

A lot of interesting discussions. Notes from all 6 workshops will be available later on Accessibility Scotland website.

Here are mine:

  • learn the specific language and terms your user group might use beforehand, and learn about their problems/condition
  • advocacy groups are usually better than charities as point of contact
  • it’s better to see the user in their own house using their own assistive devices
  • when possible, join an event held by the group, that way it feels like you’re a guest (more natural)
  • it’s interesting to see a group instead of an individual as discussions arise between them and add value to your research: they might not have mentionned this in a one to one situation
  • beware of professional testers: when you get your users via a recruiter, some might be doing a lot of testing and most of them have good digital skills, this won’t always be a good representation of the reality
  • some automatic Accessibility checkers were mentioned like Wave and Axe

And finally, one last link for more sources of information: