Straker CarryerCustomer Experience Improvement: American Airlines Customer SupportI recently had an idea for a series covering desired customer experience (CX) improvements based on experience. Be they product issues…Apr 5, 2022Apr 5, 2022
Straker CarryerRemote Work is Here to Stay: A Remote ManifestoWhen COVID-19 first hit the US in March, 2020, most of us were only sure about one thing: a serious global pandemic was beginning, and we…Mar 7, 2022Mar 7, 2022
Straker CarryerExcited to start your new tech job? Be careful when you start…It was October, 2019 when I realized that I was going to change jobs (from Facebook to Zillow). I was excited, but it was bittersweet; I…Feb 13, 2022Feb 13, 2022
Straker Carryer2022: The Year of (Hybrid Remote) OnsitesBy summer 2021, I was hitting a wall. I was vaccinated. I had social distanced and minimized contact despite being an extrovert. I was…Feb 7, 2022Feb 7, 2022