Hi, Dario. I don’t know why you can’t see your own original comment, which I thought was very interesting, but I’ll repaste it here. Also, I’m going to drop you an email soon. I have a question or two. Thanks for your comments. Lee
Thanks for your note. DT fans have repeatedly raised two issues with my essay: 1. That I say DT is linear when it is in fact a cyclical process. And 2. that I say the Empathize Mode is about clients when really it is about getting into the first-person perspective of the user (or something like that).