Stuart Lambert – Medium

Stuart Lambert

Stuart Lambert

Assisting human-to-human interaction: the best use case for AI?

A collection of articles on the subject of AI’s current role in customer service

Jul 1, 2019

Assisting human-to-human interaction: the best use case for AI?

Jul 1, 2019

Stuart Lambert

Empathy: the customer experience differentiator

We live in a time where empathy is hard to find.

Jun 25, 2019

Empathy: the customer experience differentiator

Jun 25, 2019

Stuart Lambert
in
TwistCX

Kilo-what? Innovation in retail energy

The retail energy market remains too focused on delivering products and services rather than serving the underlying outcomes consumers are…

Aug 1, 2017

Kilo-what? Innovation in retail energy

Aug 1, 2017

Stuart Lambert
in
TwistCX

Low-cost airlines: paying you to fly

WOW Air Founder and CEO, Skúli Mogensen, is used to disrupting an industry dominated by struggling flag carriers and regional low-cost…

Jul 17, 2017

Low-cost airlines: paying you to fly

Jul 17, 2017

Stuart Lambert
in
Qology

The top 3 ways to irritate your callers

(And some ideas on how NOT to do so)

Oct 17, 2016

The top 3 ways to irritate your callers

Oct 17, 2016

Stuart Lambert
in
Qology

Three ways to measure “experience quality”

Assessing the quality of raw materials, products or services is relatively easy.

Oct 10, 2016

Three ways to measure “experience quality”

Oct 10, 2016

Stuart Lambert
in
Qology

How hard can it be? Evaluating customer effort

The harder something is to do, the less likely it is that it will be successfully completed.

Oct 5, 2016

How hard can it be? Evaluating customer effort

Oct 5, 2016

Stuart Lambert
in
Qology

Three ways brands make improving Customer Experience harder than it needs to be

(and how to spot them)

Aug 18, 2016

Three ways brands make improving Customer Experience harder than it needs to be

Aug 18, 2016

Stuart Lambert

Stuart Lambert

Helping brands stage high quality, low effort customer experiences based upon relevant, personalized, and timely interactions

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams