How You Can Build a Better Online Community
Building a community for a brand is not always a simple task, especially if you’re working in a highly competitive market and need to reach your potential customers on a more personal level. Taking the time to truly understand your target audience and demographic is one of the main ways for you to make this happen.
Avoid Becoming “Too Corporate”
One of the biggest mistakes a business can make is sounding “too corporate” when attempting to build a truly engaging community. Relating to potential users and customers is key to get them on board, interested in the community you’re building and likely to buy what you have to offer. Avoid using language that is too complicated or formal; keep it plain speak and use words that your specific audience will relate to.
Communicate With Your Audience and Followers
Spend time communicating with your followers and audience on social media. Reply personally to those who have questions. Provide customer service as much as possible on public forums and your social media accounts to show you truly care about your potential customer’s needs.
Promote Your Products and Services With Contests and Giveaways
One way to boost your brand’s popularity and the engagement you receive with social media is to offer contests and giveaways of your products or the services you have to offer. Use hashtags, photos, and videos to help boost engagement any time you want to start a new campaign.
Build Trust By Gaining Recommendations and Positive Reviews
Asking for positive reviews or recommendations from those who know your business and community is another way to gain trust while building a positive reputation for your business. The more you are recommended, the easier it becomes to generate sales and gain members who are interested in interacting within the community you have built.
A key factor in building a successful community is updating consistently at all times, on your company’s website along with any social media accounts you have that represent your brand. The more you post fresh content, the easier it becomes to gain followers and increase engagement without having to spend money on advertisements and promotional materials.
The more time you spend communicating personally with followers and potential customers, the easier it becomes to build a brand and community that is respected and active. Remaining active yourself is a key factor to ensure your audience continue to return to your site, spread the word to others by mouth, and go viral with posts or video media you created.
Originally published at stuartross.org.