Maybe it’s time we add a fourth tenet to the great triumvirate of User Experience.

Desktop App

Designing the best testing, most usable solution is not always the best answer. In fact, oftentimes, it is not.

A necessary evil… but nobody likes’em. It’s time for UX to look at the dreaded Interactive Voice Response System (IVR).


When was the last time you called a company and had a really great calling experience? I mean one that you raved about?

Why Enterprise design is important, and why you should care.

Photo by Sean Pollack

How many hours do you work a week?

Salesforce screens

Enterprise Applications, the discipline of Enterprise UX, and where the differences are between Enterprise and Consumer and how to approach the complexity.

Customer care team

Stuart Silverstein

Making work better. Enterprise/Platform UX Designer, currently Director of Service Design at AIG.

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