I was charged $157.50 for Netflix DVDs I never received.
Recently I noticed that two Netflix charges on my credit card in the same month. That’s odd. Turns out I had ‘paused’ my DVD service for the last 18 months. There’s fine print, which I completely don’t remember being there 18 months ago that says, “you’ll be charged even though you’ve paused your DVD service.”
I called member support and informed them that I was charged $157.50 for DVDs I never received. They offered me six months refund, but no more than that. They said to work with my credit card service to dispute the charges.
So in the end I paid out $105.00 for nothing. Shame on me for not noticing, but as a consumer, I’m being charged two separate times which is hard to see. There were no emails, mails sent, or noticeable displays in the streaming service that let me know I’m being charged. You’d think the seller would feel some responsibility for ‘pausing’ a service and still charging me for it, which doesn’t sound fair to begin with.
I’ve cancelled both my DVD and streaming service and will work with my credit card for services not rendered.