The people in community management are scrolling through Twitter feeds and Slack channels, while customer support teams are in the trenches handling customer conversations.

While social media interactions can tell you something about your customers’ experiences, why would you need a community in order to better your customer service?


Everyone aspires to be successful, but only a select few really reach that point where they can celebrate big — and even little — successes in their professional careers. How do you avoid the pitfalls and detrimental behaviors most common among unsuccessful people?

It’s easier than you think to squander…

Sujan Patel

Entrepreneur & Marketer. Co-founder of & Ramp Ventures

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