Sumbul AftabHi, I’m a year old!As 2022 has come to a close, our little chatbot turns a year old!Feb 21, 2023Feb 21, 2023
Sumbul AftabHow I launched Pakistan’s first AI- Enabled Telecom ChatBot for Customer Services — Part IIIRead the second part of this series here to learn how to build training data while mapping intents and giving your bot its own voiceNov 10, 2022Nov 10, 2022
Sumbul AftabHow I launched Pakistan’s first AI- Enabled Telecom ChatBot for Customer Services — Part IIRead the first part here, briefing about what Telenor Pakistan’s chatbot does and the two key steps to get started when building your own…Nov 1, 2022Nov 1, 2022
Sumbul AftabHow I launched Pakistan’s first AI- Enabled Telecom ChatBot for Customer Services — Part ISay Hello to Pakistan’s first AI-enabled Telco Chatbot — launched in Dec 2021 with a little less than a year in the making, it is changing…Oct 31, 2022Oct 31, 2022
Sumbul AftabWhy do Social CRMs matter?Social CRMs help to manage your social media presence and to connect with your customers more effectively. Now, we all know what a Social…Aug 5, 2022Aug 5, 2022
Sumbul AftabAgile Business Analyst — For DummiesLike an organization without customers, I can’t imagine an Agile project without analysis.Aug 4, 20221Aug 4, 20221
Sumbul AftabUnderstanding Models — Subscriptions, Referrals and RewardsThe Need for a Subscription ModelAug 1, 2022Aug 1, 2022
Sumbul AftabHow switching to the Telecom Sector made me realize what UX really isI recently switched jobs, rather switched industries and it’s really changed the way I thought about User Experience …Sep 17, 2020Sep 17, 2020
Sumbul AftabWhy we’re attached to fictional charactersNo, I’m not being delusional. And I don’t expect the characters to climb out of a novel or TV screen and sweep me off my feet. Bear with me…Jul 18, 2017Jul 18, 2017