We should hire these methods, practices, and tools to help us deliver more value to our customers. Figure out what works, and do it. Yet often the needs we seek to fulfill are purely internal. The practices act as trust and safety proxies. They buffer departments and silos, let teams interface with the “business”, give the illusion of accountability, add a veneer of measurement, and temper the fear that things aren’t under control.
Your Customers Don’t Care If…
John Cutler
1175

Nice, i agree with this.

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